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Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
A neurology Call Center Representative is a healthcare-focused customer service role that supports patients, providers, and administrative teams within a neurology practice. Your role is critical in ensuring smooth patient flow, accurate scheduling, and timely communication between patients and providers. This role manages high-volume calls, gathers accurate patient information, and ensures efficient appointment scheduling while delivering excellent patient experience across phone, email, and in-person interactions.
Key Responsibilities:
Patient Communication & Customer Service
Patient Communication & Customer Service
- Greet and assist patients and visitors professionally via phone, email, and in person
- Handle high-volume inbound calls, schedule appointments, and respond to general inquiries
- Provide patients with clear information regarding practice policies, appointment requirements, and next steps
- Handle patient complaints professionally, ensuring confidentiality and compliance with HIPAA regulations Support patients in distress and respond appropriately to urgent situations
- Conduct follow-up calls for missed appointments, support patients in distress and respond appropriately to urgent situations
Scheduling & Registration
- Schedule appointments using established provider templates to ensure efficient patient flow
- Create, update, and verify patient records within scheduling and electronic medical record (EMR) systems
- Gather and enter detailed patient information accurately across multiple systems
- Communicate appointment add-ons, delays, cancellations, and no-shows to leadership
- Maintain efficient registration flow and readiness for clinical staff
Administrative & Systems Support
- Utilize practice management and EHR systems to manage patient information securely
- Safeguard patient information and always maintain confidentiality
- Manage phone and fax communications and relay messages appropriately
- Maintain electronic and manual filing systems
- Prepare monthly marketing flyers, stamp and mail trifold materials
- Generate reports in support of departmental goals and operational needs
- Maintain supply inventories and communicate needs to the team lead
Qualifications
- Minimum of 1 year of experience in a medical receptionist, call center, or customer service role
- Prior medical call center experience preferred
- Experience with electronic scheduling systems and EMR preferred
- Proficiency with multi-line phone systems and computer-based applications
- Strong organizational skills with exceptional attention to detail
- Excellent interpersonal and communication skills
- Ability to work independently while following established workflows
- Ability to handle confidential information with discretion and professionalism
- Perform additional administrative duties as assigned
Benefits
- Medical, Dental, and Vision insurance
- Paid Time Off
- 401(k) Retirement Plan
- Great Work Environment
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