We are seeking an experienced Enterprise Application Support Engineer / System Integrator Level 2 to support mission-critical enterprise applications and systems within a secure federal environment. The successful candidate will provide operational support, troubleshooting, system integration, and sustainment for enterprise applications while working closely with engineering, infrastructure, and mission teams.

This position requires a strong background in enterprise application support, systems administration, production operations, troubleshooting, and system integration.

Key Responsibilities

Provide operational and technical support for enterprise applications and supporting infrastructure.
Monitor application and system health, availability, and performance within production environments.
Troubleshoot complex application, server, operating system, and integration issues.
Perform installation, configuration, maintenance, patching, and upgrades of enterprise applications.
Diagnose incidents and coordinate resolution with engineering, infrastructure, development, and vendor teams.
Support distributed applications and interconnected enterprise systems.
Perform root-cause analysis and develop solutions to recurring operational issues.
Support application deployments, configuration changes, upgrades, and other sustainment activities.
Develop scripts and automation to improve system administration, monitoring, and operational efficiency.
Maintain system documentation, operational procedures, and troubleshooting information.
Support incident, problem, and change management processes.
Ensure systems remain available, reliable, secure, and compliant with applicable customer requirements.
Provide technical support within mission-critical environments requiring a high level of availability.

Required Qualifications

Demonstrated experience supporting enterprise applications and production systems.
Experience troubleshooting applications, servers, operating systems, and related infrastructure.
Experience with enterprise system administration, integration, maintenance, and sustainment.
Knowledge of Windows and/or Linux operating environments.
Understanding of networking concepts including TCP/IP, DNS, HTTP/HTTPS, and application connectivity.
Experience supporting highly available or mission-critical systems.
Ability to troubleshoot complex technical problems and coordinate resolution across multiple technical teams.
Strong written and verbal communication skills.
Ability to work effectively within a secure federal or DoD/Intelligence Community environment.

Desired Qualifications

Experience supporting 24/7 production or mission environments.
Experience with cloud or virtualized infrastructure such as Azure, AWS, OCI, or VMware.
Experience with PowerShell, Python, or other scripting/automation technologies.
Experience with monitoring, logging, alerting, or observability platforms.
Experience providing Tier 2/Tier 3 application or systems support.
Experience with application deployments, upgrades, patching, and configuration management.
CompTIA Security+ or other relevant technical/security certification.
Previous Intelligence Community or DoD contracting experience.

Clearance

Active TS/SCI with FS Polygraph required

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