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Job Summary
- Seeking a System Administrator to support the implementation, operation, troubleshooting, and maintenance of enterprise IT systems and infrastructure
- The successful candidate will provide day-to-day administration, monitoring, problem resolution, and escalation support across client/server, storage, network, and operating system environments
- This role also requires experience with DevOps and cloud infrastructure automation using Ansible, AWS, and Terraform
Primary Responsibilities
- Implement, administer, troubleshoot, and maintain IT systems and supporting infrastructure
- Manage system infrastructure and operational processes associated with enterprise IT environments
- Monitor and support client/server systems, storage platforms, network devices, mobile devices, and related technologies
- Provide Tier 1 Help Desk and Tier 2 escalation support, including problem identification, diagnosis, resolution, and documentation
- Escalate technical issues as required and communicate status to agency management and internal customers
- Support dispatch and resolution of hardware and system problems and remain engaged through problem closure
- Configure, administer, and maintain UNIX and Windows operating systems
- Install and load operating system software, patches, and updates
- Troubleshoot operating system, application, hardware, storage, and network-related issues
- Maintain system integrity, reliability, availability, and performance
- Configure and maintain network components and associated system interfaces
- Implement operating system and infrastructure enhancements to improve reliability and performance
- Develop and maintain automated configuration and deployment processes using Ansible
- Support AWS cloud infrastructure and services
- Develop and maintain Infrastructure-as-Code solutions using Terraform
- Support system monitoring, logging, alerting, incident response, and root-cause analysis
- Maintain system documentation, configuration records, operating procedures, and troubleshooting guides
- Collaborate with systems, network, cybersecurity, software, and mission teams to resolve technical issues
Required Qualifications
- Must have active Top Secret/SCI clearance with NSA Full Scope Polygraph
- Demonstrated experience administering and supporting enterprise IT systems
- Experience with Windows and UNIX/Linux operating systems
- Experience troubleshooting client/server, storage, network, and hardware environments
- Experience providing Tier 1 and Tier 2 technical support
- Experience with system monitoring, problem diagnosis, escalation, and resolution
- Experience with Ansible for configuration management and DevOps automation
- Experience supporting AWS environments
- Experience using Terraform for infrastructure provisioning and configuration
- Strong troubleshooting, communication, and customer-support skills
- DoD 8570 Information Assurance Technical (IAT) Level I or higher compliance is required
Desired Qualifications
- Experience with Infrastructure as Code and automated provisioning
- DevOps or DevSecOps environments
- AWS cloud administration and operations
- Configuration management and automated deployment
- System performance tuning and reliability engineering
- Enterprise monitoring and logging platforms
- Scripting and task automation
- Experience supporting highly available or mission-critical systems
Exempt hourly position. 11 paid holidays, minimum of 3 weeks PTO, company sponsored group medical plan, company paid dental, vision, life insurance, and STD/LTD plans. Salary is dependent upon the candidate’s experience and qualifications.
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