Customer Service Representative

Job DetailsJob Location: ARLINGTON HEIGHTS, IL 60004 Knowledge of principles and processes for providing customer and personal services Customer needs assessment, meeting quality standards for services, and time management, make customers happy Assembly of required documents and review for accuracy Adhere to the companys plan for resolving customer concerns quickly and favorably Knowledge of administrative and clerical procedures and systems such as word processing and other office procedures. Qualifications Communicate with customers via phone Giving full attention to what the customer’s needs are, asking questions, and directing the conversation Work with internal departments to meet customer’s needs Highly organized with exceptional follow-through abilities Strong verbal and written communications Ability to multi-task, prioritize, and manage time effectively High school diploma or equivalent. 1 to 2 years’ customer service experience preferred Must pass drug screening Must pass criminal background check