IT Administrative Support Specialist 

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

WHAT WE ARE LOOKING FOR

IT Administrative Support Specialist , Full-time 

Location: Onsite Arlington Heights

Days/Hours: Monday - Friday, 7:30 am - 4:00pm

OVERVIEW OF KEY RESPONSIBILITES

Case Management and Clinical Workflow Support:

• Review cases that are more than three days old without a completed report. Identify the cause of delays and notify radiologists for follow-up and resolution.
• Review DocPanel cases that have remained unread for more than 24 hours and notify DocPanel via email for follow-up.
• Monitor unread cardiac cases to ensure reports (including echocardiograms, EMGs, and stress tests) are completed and properly associated with the correct records.
• Manage the Manual Validation queue by merging manually entered exams into the appropriate patient records.
• Monitor the IB Dashboard for locked user accounts and process requests for physician portal account creation.

Account Management and User Support:

• Provision new employees by collecting required information and creating accounts for all necessary systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox.
• Perform employee offboarding by disabling or terminating access to required systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox.
• Create and configure physician portal accounts.
• Troubleshoot physician portal issues, including account access problems and image-viewing issues.
• Troubleshoot patient portal issues related to report access.

Data Management and System Maintenance:

• Merge duplicate patient accounts created in error by the Front Desk across PACS, Medics, and Gravity.
• Upload the Klara patient list as part of the legacy workflow prior to the Gravity implementation.

General IT Support Operations:

• Perform clerical and administrative IT duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule 
  
• Provide general IT support by responding to and resolving incoming technical support requests.
• Monitor the IT support inbox and respond to requests in a timely manner.
• Prepare and deploy equipment for new hires, including computers, monitors, scanners, CD burners, phones, network switches, and other required hardware.
• Travel to various office locations to provide IT support, deliver equipment and supplies, including CDs, biopsy equipment, BLMI apparel, and other operational materials.
• Support the IT team with all other tasks and duties as assigned.
  
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs
  

QUALITIES YOU SHOULD POSSESS

• Solid, concise verbal and written communication skills 
• Exhibits composure in busy, fast paced environment
• Possess exceptional typing skills with speed and accuracy 
• Organized, with great attention to detail 
• Exceptional problem-solving and analytical thinking abilities
• Flexibility to adapt quickly to any disruptions or changes in the day 
• Ability to be resourceful and take initiative making independent decisions when issues arise
• Ability to work independently and as part of a team
• Strong time management skills and ability to prioritize tasks effectively
• Multitasking and time management skills, with ability to prioritize tasks 
  

EDUCATION, EXPERIENCE & REQUIREMENTS 

• High School Diploma or GED Certificate 
• Associates/Bachelor's Degree, related field of Information Technology, preferred
• Relevant prior IT experience favored 
• Proficiency in Microsoft Office and Windows
  
• Network printer know how
• End-user training and support
• Network troubleshooting 
• Data analysis 

BENEFITS & TOTAL REWARDS

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options: 

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks:

• Paid on-site training                                                
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches
  

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at recruiting@brightlightimaging.com