Quality Assurance Intern

Job Description: 

The Quality Assurance Intern will support the department and work closely with the Quality Assurance Team to ensure service quality, policy compliance, and timely follow up on rider concerns. Essential functions include:

1. Reviewing trip records, verifying service accuracy, organizing case files for management, and helping prepare reports.
2. Monitoring and evaluating paratransit service performance. 
3. Assisting with complaint investigations and data analysis.
4. Performing other duties as assigned. 

Internship Duration: 

Monday, June 1, 2026 – Friday, August 14, 2026

Hours Per Week: 

Up to 37.5 Hours Per Week

Rate of Pay:

$20/hr

Location: 

Chicago Paratransit Office, 547 W. Jackson, 8^th Floor Chicago, IL 60661

Working Conditions: 

This position is based in an office setting with standard office equipment. The typical work schedule is Monday through Friday, 8:30am-5:00pm. However, the business needs of Pace may result in work schedules outside the typical hours/workdays. 

This position is not eligible for hybrid or remote telecommuting. 

Qualifications

Age: 

Must be 18 years of age or older. 

Education: 

High school diploma or equivalent. Must be currently enrolled in a 2-year or 4-year accredited college or university and working towards a degree in Business, Transportation Planning, or other related field. 

Licenses/Certifications:

Must possess a valid driver's license. 

Proficiencies: 

Must demonstrate working knowledge and proficiency of Microsoft Office Suite applications.

Physical Requirements: 

Ability to sit for extended periods of time, frequently stand and/or walk within an office environment, lift and carry up to 25lbs, use a keyboard and type for prolonged periods.

Benefits:

Regional Ride Pass for free transportation on Metra, CTA, and Pace.

Pace is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter any difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to devlin.collins@pacebus.com.

Pace is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.

Pace, the Suburban Bus Division of the Regional Transportation Authority (“Pace”), was established to aid and assist public transportation in the six-county northeastern Illinois area consisting of Cook, DuPage, Kane, Lake, McHenry, and Will Counties.

As an equal opportunity employer, Pace seeks to employ qualified personnel in all job classifications and to provide equal opportunities in a manner that will not discriminate against any person because of actual or perceived race, color, religion, sex, age, national origin, ancestry, pregnancy, marital or civil union status, citizenship status, disability, military or veteran status, sexual orientation, gender identity or expression, order of protection status, childbirth, medical conditions related to pregnancy or childbirth, genetic information, or any other protected characteristic defined under applicable law.

Thank you for your interest in Pace. If you are having difficulty completing this application or require other assistance, please contact Devlin Collins at devlin.collins@pacebus.com.