Business Analyst

POSITION DESCRIPTION:
The Business Analyst (BA) is a key member of the Agile Scrum team, serving as the connection point between business stakeholders, the Product Owner, UI/UX, technical leadership, QA, and developers. The BA is responsible for eliciting, analyzing, documenting, and refining requirements, then translating them into clear, testable, implementation‑ready Jira backlog items.

Essential Duties and Responsibilities:

Requirements Analysis and Definition 

• Elicit, analyze, validate, and document business, functional, and non‑functional requirements.
• Translate business needs into epics, features, user stories, workflows, business rules, and supporting documentation.
• Decompose complex requirements into sprint‑ready items.
• Identify dependencies, constraints, risks, and requirement gaps.
• Maintain alignment across business goals, user needs, architecture, and delivered functionality.
• Ensure traceability from needs through Jira tickets and testing.

Jira Ticket Development and Backlog Readiness 

• Create and maintain high‑quality Jira tickets.
• Build/manage all Jira issue types with proper linking, context, and acceptance criteria.
• Ensure backlog items are sized and ready for estimation and development.
• Maintain backlog hygiene.
• Support the Product Owner during refinement.

Collaboration with Product, UX, and Technical Leadership 

• Partner with Product Owner to refine scope and alignment.
• Work with UI/UX to capture workflows and interaction expectations.
• Collaborate with Technical Leads/Architects to validate feasibility.
• Ensure shared understanding across stakeholders.

Scrum Team Support 

• Participate in Scrum ceremonies.
• Ensure stories are ready for estimation and sprint commitment.
• Clarify requirements and resolve blockers.
• Support iterative delivery.

Acceptance Criteria, QA, and Validation 

• Define testable acceptance criteria.
• Collaborate with QA/testing teams.
• Support defect triage and clarification.
• Validate delivered work aligns with intent.
• Support UAT.

Stakeholder Communication and Facilitation 

• Act as liaison between business and technical stakeholders.
• Facilitate discovery, reviews, and refinement.
• Present requirements clearly to all audiences.
• Manage expectations around scope and requirements.

Client Deliverables and User Enablement 

• Support client demos.
• Contribute to release notes, training materials, and user guides.
• Ensure documentation accuracy.

Continuous Improvement 

• Participate in retrospectives.
• Recommend improvements to Jira standards and requirement practices.
• Strengthen cross‑team collaboration.

REQUIRED EXPERIENCE:

• Bachelor's degree or equivalent experience.
• Experience as a Business Analyst.
• Expertise in Jira and backlog management.
• Strong communication and analytical skills.
• High‑level understanding of software systems, including front‑end, back‑end, APIs, and data flow.
• Basic familiarity with system integrations and how different applications communicate with each other.
• General understanding of data concepts.
• Ability to interpret data requirements.
• Ability to document requirements with sufficient technical context, including workflows, business rules, and expected system behavior.
• Foundational knowledge of the Software Development Lifecycle (SDLC) and Agile delivery processes.
• Understanding of how requirements support development, testing, and release activities.
• Awareness of QA and testing concepts, including acceptance criteria, user acceptance testing (UAT), and defect tracking.

DESIRED EXPERIENCE:

• Relevant certifications (CBAP, PMI‑PBA, CSM, etc.).
• UI/UX collaboration experience.
• Custom application or enterprise web development experience.
• Confluence familiarity.
• QA/UAT/automation support experience.
• Process modeling and traceability experience.

Key Performance Expectations 

• Produce high‑quality Jira tickets.
• Improve backlog readiness.
• Strengthen cross‑team collaboration.
• Reduce defects, rework, and delays.
• Maintain traceability from stakeholder needs to delivered capability.
• Support product demos, documentation, and training.
• Contribute to project and company level continuous improvement efforts.

WHO WE ARE AND WHAT WE OFFER:
In addition to competitive salaries and opportunities for professional development and advancement, our employees enjoy a comprehensive range of benefits. To keep pace with the changing needs of our employees, we continually evaluate benefit plans.

• Paid time off
• 10 paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Legal assistance
• Company-paid life insurance and AD&D
• Company-paid long term and short-term disability insurance
• Tuition reimbursement
• 401(k) plan with company contribution
• Continuing Education Opportunities