Capacity Command Center Lead (Registered Nurse) - Full time, Nights

Capacity Command Center Lead (Registered Nurse) - Full time, Days

Bring your passion to THR so we are Better + Together!!

Work location: 612 E. Lamar Blvd., Arlington, TX 76011
Work hours: Full time (3x12s), nights from 6:30p to 7a 
 
Department highlights:
• Unique department where you get to use your clinical knowledge to help facilitate placing patients
• Great team dynamics on the unit that provide a great support.
• Self-scheduling that allows you to maintain a work/life balance.
• The department prides itself in high performing staff with excellent critical thinking skills.

Here’s What You Need
• Associate's degree in Nursing required 
• Bachelor's degree in Nursing preferred 
• 4 Experience as a Registered Nurse in an acute care setting (ED or Critical Care) required and 
• 2 years Transfer Center Nurse, Patient Flow Coordinator, Charge Nurse roles, or Administrative Supervisor roles required 
• RN upon hire required

 
What You Will Do
The Capacity Command Center Lead: provides advanced clinical and operational coordination within the Transfer Center. This role serves as an on-shift clinical resource to support safe, efficient patient transfers and standardized throughput processes across the system including behavioral health transfer center, central bed placement and staffing, and internal and external customers.

The position does not include direct supervisory, hiring, disciplinary, or performance management responsibilities. The Capacity Command Center Lead facilitates established escalation pathways, supports real-time prioritization using defined criteria, and collaborates with internal and external stakeholders to promote operational reliability and consistency in transfer workflows. By using data, clinical judgement, and strong communication/interpersonal skills, this role helps resolve throughput challenges, support strategic capacity planning, and drives improvements in process that impact patient placement and length of stay.

Clinical & Operational Coordination
• Serves as the on-shift clinical resource for complex, high-acuity, or time-sensitive transfer cases.
• Supports prioritization of patient transfers in accordance with established clinical guidelines and system policies.
• Facilitates escalation processes by defined protocols.
• Promotes adherence to standardized transfer and documentation workflows.
• Barrier Identification & Removal.
• Spot delays in care, discharge obstacles, and workflow breakdowns.
• Remove or escalate barriers to maintain smooth patient flow.
• Address deviations from expected care pathways.
• Leads bed huddles, flow meetings, or command center discussions.
• Use throughput, demand, and capacity data to guide decisions.
• Use clinical judgment to triage alerts or patient needs.
• Assist with surge planning and resource allocation.
• Support strategies to prevent over capacity situations.
• Communicates with providers, entity leaders, system executives as needed
• Meets key departmental performance expectations/touchpoints:
          • Attend required number of staff meetings
           • Completes required chart audits/documentation
           • Completes peer feedback
           • Timely completes Employee Health requirements, MyTalent lessons, maintains licensure requirements
           • Meets Customer Service/Promise Behaviors
           • Other: department metrics/ KPM for the PLC
System Throughput Support
• Provides peer guidance and clarification regarding transfer processes and escalation pathways.
• Reinforces high-reliability principles including clear communication and situational awareness.
• Participates in quality improvement initiatives related to transfer efficiency and patient safety.
• Displays a quality of work that reflects high professional standards.

Additional perks of being a Texas Health Employee:
• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health a great place to work.
• A supportive, team environment with outstanding opportunities for growth.
 
Entity Highlights:
Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.
Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully owned/operated facilities plus 1,400 employees of consolidated joint ventures and counts more than 5,500 physicians with active staff privileges at its hospitals.
 
We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.
Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

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