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Job DetailsJob Location: Caravan Court - Arlington, TX 76011Position Type: Full TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. Status: Exempt Reports to: Director of Sales & Marketing JOB SUMMARY Responsible for selling and servicing catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. Position will also be responsible for servicing other accounts sold. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. ESSENTIAL DUTIES & FUNCTIONS Oversee client functions to ensure customer satisfaction. Provide conference services for most in-house groups, conferences and meetings. Work with other departments within the hotel to provide quality service. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Achieve budgeted revenues and expenses and maximize profitability related to the sales department. Maintain and correct procedures for credit control, financial transactions, and security of financial assets. Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner. Identify potential clients, maintain strong relationships, and respond promptly to inquires. Maintain visibility in local industry organizations and participate in promotional events. Any other duties as assigned by an immediate supervisor. QualificationsESSENTIAL SKILLS AND QUALIFICATIONS Excellent written, spoken, and presentation skills. Additional language ability, a plus. Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations. Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies. Must have exceptional mathematical and computer skills. Must be able to work a flexible schedule including nights, holidays, and weekends, as needed. Delphi systems knowledge preferred. Physical Requirements Sitting: Frequently. Padded office chair, chair with back for breaks and meal periods. Completing required paperwork, answering emails, various other computer driven tasks. Standing/Walking: Frequently to attend meeting, meet with staff, meet with clients, walk hotel with clients. Typing Viewing monitors Writing Reading Working Environment Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures, non-climate controlled Office Exterior of hotel with exposure to weather conditions BASICS Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. CANDIDATE PROFILE Education and Experience Two to three years of progressive experience in full-service hotel environment Bachelor’s degree is a plus. High school education and relevant training and experience required. Must have a comprehensive knowledge of all hotel departments and functions. Previous sales experience, Food and Beverage knowledge, detail oriented and highly organized.
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