General Manager

• Bachelor’s degree in Business Administration, Real Estate, Hospitality Management, Transportation, or a related field preferred.
• Equivalent combination of education and experience will be considered.

• 5+ years of progressively responsible experience in parking operations, property management, or facilities management.
• 2+ years of multi-site or regional management experience strongly preferred.
• Demonstrated business development or sales experience, including proposal writing, client presentations, and contract negotiation.
• Demonstrated experience managing budgets of $1M or greater and teams of 10+ employees.
• Demonstrated exceptional customer service in a hospitality focused environment such as hotel or event venues.
• Prior experience operating in Washington DC and/or Northern Virginia markets, with familiarity of local government and commercial real estate stakeholders, is highly preferred.

• Strong leadership, communication, and interpersonal skills with the ability to influence clients, partners, and internal stakeholders.
• Proficient in parking management systems (e.g., PARCS, ParkMobile, T2, Passport) and Microsoft Office Suite.
• Solid financial acumen with experience in budgeting, P&L management, pro forma development, and financial reporting.
• Excellent organizational and time management skills; ability to manage multiple priorities across geographic locations.
• Entrepreneurial mindset with a track record of identifying and converting new business opportunities.
• Problem-solving mindset with a focus on customer experience and continuous improvement.
• Valid driver’s license with clean driving record required.

Preferred Certifications

• Certified Parking Professional (CPP) — International Parking & Mobility Institute (IPMI)
• Certified Administrator of Public Parking (CAPP)
• PMP or other project management certification
• LEED AP or familiarity with sustainable parking/mobility programs (particularly relevant to DC Green Building Act compliance)

• Oversee daily operations across all parking facilities in the DC/Virginia region, including surface lots, structured garages, valet programs, and government/municipal contracts.
• Conduct regular site visits to evaluate operational performance, enforce standards, and identify opportunities for improvement.
• Implement and monitor operational policies, procedures, and safety protocols in alignment with company standards and applicable DC and Virginia regulations.
• Coordinate preventative maintenance schedules and capital improvement projects with facility and maintenance teams.
• Manage parking technology platforms including access control systems, pay stations, LPR, and parking management software.
• Ensure compliance with DC Department of Public Works, DDOT, and Virginia DMV regulations as applicable to parking operations.

• Identify, pursue, and close new parking management contracts across commercial real estate, hospitality, healthcare, government, and mixed-use sectors in DC and Virginia.
• Develop and present customized proposals, RFP responses, and financial pro formas to prospective clients and property owners.
• Build and maintain a robust pipeline of prospects through networking, cold outreach, industry events, and referral relationships.
• Partner with the VP of Operations and executive team to set regional growth targets and develop market entry strategies.
• Negotiate contract terms for new and renewed agreements, balancing revenue objectives with client satisfaction.
• Represent the company at local business associations, real estate forums, BID meetings, and industry conferences (e.g., IPMI, ULI, BOMA DC).
• Conduct competitive market analysis and pricing benchmarking to position the company’s offerings effectively across DC and Northern Virginia submarkets.
• Collaborate with marketing on case studies, pitch materials, and regional brand positioning.

• Develop and manage regional budgets, forecasts, and P&L statements; deliver monthly variance analysis and corrective action plans.
• Drive revenue growth through dynamic pricing strategies, utilization analysis, and upsell programs such as monthly permit and event parking.
• Track and report on business development pipeline metrics, win/loss rates, and new contract revenue targets.
• Review and approve site-level payroll, vendor invoices, and operating expenditures within authorized limits.
• Monitor KPIs including occupancy rates, revenue per space, customer satisfaction scores, and staff productivity.

• Recruit, hire, train, and develop Site Managers and frontline parking staff across the region.
• Establish and foster a culture of hospitality that reflects the highest of standards across operations to include staff appearance, guest engagement and aesthetics of the parking operation.
• Conduct performance evaluations, deliver coaching, and manage disciplinary processes in partnership with HR.
• Foster a culture of accountability, safety, and outstanding customer service throughout all regional locations.
• Facilitate regular team meetings, training programs, and communications to align staff with regional and company goals.

• Serve as the primary point of contact for property owners, developers, HOAs, municipalities, and event organizers across DC and Virginia.
• Prepare and present operational reports, renewal proposals, and performance summaries to clients.
• Build long-term client relationships that support contract renewals and referral-based growth.
• Resolve escalated customer and client complaints with professionalism and urgency.

• Ensure all facilities operate in full compliance with DC Municipal Regulations, Virginia Code, ADA requirements, and company liability standards.
• Navigate the regulatory environments across DC and Virginia jurisdictions, including zoning, permitting, and signage requirements.
• Oversee incident reporting, insurance claim coordination, and OSHA/safety compliance for the region.
• Maintain required permits, business licenses, and certifications for each facility location.

• Able to lift up to 35 pounds
• Standing up to 8 hours a day in an outdoor environment
• Walking for up to 8 hours a day
• Stooping
• Bending up to 4 hours a day
• Working outdoors for up to 8 hours a day
• Ability to climb ladders and stairs

• Computer 
• Microsoft Office Suite 
• General Office Equipment

• All computer applications and hardware related to performance of the essential functions of the job.

• Conflict Management Resolution
• Organizational and interpersonal skills
• The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions