Manager, Donor Experience

Key Responsibilities 

Donor Stewardship & Engagement 

• Work with fundraisers to develop opportunities for donors and prospective donors to connect with PBS leadership and talent. 

• Deliver information to donors about the work of PBS in a timely and meaningful manner. 

• Collaborate with the programming teams to design experiences around our programs and services.  

• Create donor engagement opportunities, including events, tours, webinars, and volunteer experiences. 

Donor Journey Management 

• Map and optimize the donor lifecycle from acquisition through renewal and upgrade. 

• Identify opportunities to improve donor satisfaction and retention. 

• Monitor donor touchpoints to ensure a seamless donor experience. 

Communications 

• Collaborate with marketing and fundraising teams to develop donor-centered communications. 

• Produce impact reports, newsletters, and stewardship materials. 

• Ensure messaging reflects donor interests and organizational priorities. 

Data Analysis & Reporting 

• Track donor engagement, retention, and satisfaction metrics. 

• Analyze donor behavior and recommend improvements. 

• Maintain accurate donor records and stewardship plans within the CRM. 

Requirements for success:  

• Bachelor’s degree in nonprofit management, communications, marketing, business, or related field. 

• 1-3 years of experience in fundraising, donor relations, customer experience, or nonprofit development. 

• Strong written and verbal communication skills. 

• Excellent project management and relationship-building abilities. 

• Donor-centric mindset 

• Relationship management 

• Emotional intelligence 

• Strategic thinking 

• Data literacy 

• Communication and storytelling 

• Project management 

• Collaboration and influence​ 

The base pay range for this position at the beginning of employment is expected to be between $75,000 and $85,000/year. The actual base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will also include other elements for eligible employees, including: (i) eligibility for discretionary bonuses; (ii) various insurance options, including medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance; (iii) identity protection program; (iv) employee assistance program; (v) financial and retirement savings benefits including the PBS Retirement Plan 403(b); (vi) paid time off (17 days per year), paid sick time benefits (12 days per year), paid parental leave (60 days / 12 weeks ), and paid holidays (12 days per year). Details of these benefit plans will be provided upon request. The application window for this position is expected to close on 7/20/2026.

If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify the base hourly rate/salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.