Project Assistant

XLA is looking for a Project Assistant I to support a federal agency in Arlington, VA. This is an onsite position Monday-Friday. 

Duties:

• The contractor shall provide support as a point of contact for the Passport & Visa Program.
• Answers and interview incoming callers to determine the appropriate action to be taken.
• Independently completes special research request. Exchanges and develops information.
• Resolves discrepancies and makes recommendations about conflicting program-related materials.
• Collects program information from technical specialists, enters it into a variety of electronic information systems, searches for related information, and retrieves all relevant data.
• Consolidates the information into presentation format. Sort incoming mail and forwards to appropriate Specialist.
• Meet with the daily courier to sign and pickup passports delivered to the DEA HQS facility.
• Conducts regular interactions with colleagues in order to complete work assignments.
• Assignments are varied in nature yet limited in complexity. Perform other clerical and program support duties as assigned.

General Experience:

• High school diploma
• The position requires practical knowledge of standard procedures in an administrative or technical field.
• Possess skills and diplomacy in dealing with a wide range of callers.
• Skills in listening with the ability to effectively articulate detailed information to the appropriate specialists in a logical and clear manner.
• Ability to organize material into a written format for effective presentation.
• Knowledge of database applications and the ability to easily learn new data bases to input/retrieve data.