Senior Desktop Support Technician

Job DetailsJob Location: Corporate 180 - Arlington, MA 02474Position Type: Full TimeSalary Range: $80,000.00 - $105,000.00 SalaryLeader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4.5 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $2 billion. Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.   Summary The Senior Desktop Support Technician is a part of the Bank’s Information Technology Department and is responsible for the Bank’s technology support, deployment, and implementation.  This role requires travel to branch offices, primarily across eastern Massachusetts to provide onsite support, equipment deployment, and issue resolution.  Expected travel frequency is approximately 0-1 days per week.   Responsibilities Support and maintain all Leader Bank authorized applications  Serve as the first point of contact for end-user technology support; triage issues and escalate when appropriate Mentor other members of the Desktop Support Team act and as a role model by demonstrating both excellent customer service and technical troubleshooting skills at all times Own assigned support tickets end-to-end; escalate with complete context (steps attempted, screenshots/logs, business impact) Assist Application System Administrators with supporting core banking systems (Fiserv products) Assist Network Engineer with physical and wireless network troubleshooting and issue resolution  Deploy, configure, and refresh endpoints; perform imaging/re-imaging and workstation setups Draft and maintain support documentation / SOPs / knowledge articles Maintain accurate asset inventory and support lifecycle tracking for branch equipment Regularly review existing systems and make recommendations for improvements Willingness to learn and take on new responsibilities when requested  Some weekend and off-hour work might be required Perform other job-related duties as assigned   Qualifications  Bachelor’s Degree in Information Technology, Cybersecurity, Computer Science or a related field, or significant equivalent experience At least 4+ years of experience in supporting and maintaining applications Comfortable working in a regulated environment and following documented IT/security procedures Industry standard certifications preferred (e.g. CompTIA A+, Network+, Security+) Valid driver’s license / ability to travel between sites reliably Ability to lift equipment (monitors, PCs, printers) Strong oral and written communication skills with a preference for team-based work A desire to work with and contribute to an energetic and engaged team of technology professionals Detail-oriented, even when faced with multiple deadlines on multiple assignments An interest in continuous learning and experimenting to deliver value to end users   Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization. Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class. The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Salary Minimum: $80,000.00 - Salary Max: $105,000.00 The range listed is just one component of Leader Bank’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation. Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class. Leader Bank is an E-Verify® participant. * For more information, click on the links below: https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg E-Verify® is a registered trademark of U.S. Department of Homeland Security Qualifications