Service Shop Manager

Description

The Service Shop Manager will lead day-to-day operations of the Lyons Beverage Systems facility in Arlington, TX, overseeing a team of Service/Bench Technicians responsible for refurbishing returned juice equipment and servicing customer installations throughout the region. This is a working manager role — the right candidate will be equally comfortable directing the team and rolling up their sleeves to perform service and bench work alongside them. 

Pay Range $70,000–$80,000/year

Hours: Monday - Friday 

Schedule: 7:30 AM – 4:30 PM 

Location: Arlington, TX

Travel Requirements: Up to 25%  

Work environment: In Shop and Remote

Requirements

• Supports the mission, values and vision of the company.
• Maintains the best interest of Lyons Magnus first and foremost.
• Work with employees of Lyons Magnus in a positive and constructive manner to maintain a professional relationship.  Demonstrates courtesy, discretion, friendliness and diplomacy.
• Works within a team environment to share information and help others as needed.
• Oversee all shop operations including bench refurbishment workflow, field service dispatch, parts inventory, and technician scheduling
• Manage, mentor, and evaluate Service/Bench Technicians; identify training needs and support professional development
• Establish and enforce quality standards for equipment refurbishment and field service work
• Ensure all team members adhere to documentation, recordkeeping, and safety protocols
• Serve as the primary point of escalation for complex technical issues and customer  concerns
• Report on shop performance, team productivity, and equipment throughput to division leadership 
• Inspect, diagnose, and refurbish juice dispensing equipment returned from the field, returning units to service-ready condition
• Install, maintain, and repair beverage dispensing equipment at customer locations throughout the local area 
• Log service calls, coordinate parts ordering, keep accurate inventory, and manage shipping activities using company systems Maintain company-provided service vehicle in a clean, organized, and well-stocked condition 
• Represent Lyons Magnus professionally in all customer interactions 

Knowledge, Skills and Abilities:

• Hands-on proficiency in electrical troubleshooting, light plumbing, and general mechanical repair — ability to perform technician duties as needed 
• Strong leadership and communication skills; ability to set expectations, hold team members accountable, and develop technician  performance 
• Experience with beverage dispensing equipment or similar electromechanical systems preferred 
• Solid understanding of shop operations including parts inventory management, workflow scheduling, and documentation protocols 
• Basic computer proficiency required; duties include service call  logging, inventory tracking, parts ordering, and shipping coordination using standard business software 
• Excellent written and verbal communication skills for both internal reporting and customer-facing interactions 
• Physical strength and dexterity to perform equipment service and bench repair tasks independently 
• Clean driving record 

Education and/or Experience:

• Proven experience managing a service team in a technical, mechanical, or equipment-related environment 
• Experience with beverage dispensing equipment or similar electromechanical systems preferred