We are seeking an experienced, detail-oriented, and versatile professional to join our team as a Technical Services Specialist – Level II with a primary focus on Audio Visual (AV) and Video-Teleconferencing (VTC) systems. This elevated position builds on the Level I role by incorporating increased responsibility for AV system design, installation, and optimization, while still encompassing general IT support services. If you are a driven individual with advanced AV skills and thrive in a dynamic, customer-centric environment, this role offers exciting opportunities to grow and contribute to innovative solutions supporting our mission! This opportunity is 100% on site in our Arlington VA location.

Role Overview – Audio Visual Technician (65%)

Local POC for AV system installations, upgrades, and integrations tailored to customer needs.
Assist with AV and VTC event scheduling, setup, system testing, and real-time troubleshooting to ensure flawless execution.
Troubleshoot and implement advanced technical solutions for AV/VTC hardware and software issues to enhance system performance and customer satisfaction.
Work directly with stakeholders to analyze AV requirements, recommend tailored solutions, and provide support for high-profile or escalated events.
Perform proactive maintenance, upgrades, and repairs on AV hardware, including displays, conferencing systems, control panels, and associated peripherals.
Function as the local subject matter expert for advanced AV/VTC issues, leveraging tools such as control systems (AMX, Crestron), conferencing platforms (Cisco Webex, Zoom), and networking components.

Role Overview – Technical Services (35%)

Serve as a technical escalation point for diagnosing and resolving advanced IT issues, including computer systems, software applications, networked equipment, and wireless systems.
Lead system imaging, hardware deployment, and asset documentation to ensure compliance with organizational standards.
Take ownership of IT support tickets, ensuring timely resolution and customer satisfaction while adhering to established service-level agreements (SLAs).
Establish and maintain detailed asset management records within a ticketing system.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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