Technical Program Manager and Metrics Lead

Position Title: Technical Program Manager and Metrics Lead
Location: Remote (In the U.S) Hybrid – Arlington, VA

Other Considerations: U.S. Citizen or Permanent Resident (Required) 

POSITION SUMMARY 

We are seeking a Technical Program Manager and Metrics Lead to join our team supporting. In this role you will lead complex IT initiatives across the full project lifecycle, ensuring delivery excellence, operational efficiency, and strong customer engagement. This role also serves as the Customer Engagement and Metrics Lead, driving transparency, self‑service adoption, and data‑driven decision‑making across the program. This is an excellent opportunity for someone who is passionate about explicitly demonstrating value created by the technical delivery team. 

RESPONSIBILITIES

• Project & Technical Delivery
  • Lead end‑to‑end delivery, ensuring scope, schedule, and quality targets are met.
  • Coordinate technical teams, architects, and engineering resources to drive solution implementation.
  • Manage dependencies, risks, and operational sequencing for all assigned workstreams.
  • Ensure readiness for deployment activities, including schedule‑sensitive and cross‑team integrations.
• Customer Engagement & Relationship Management
  • Serve as primary engagement lead for customer stakeholders, ensuring clear communication, expectation alignment, and proactive issue resolution.
  • Establish a positive, transparent transition and delivery environment through consistent touchpoints and structured updates.
  • Promote trust and partnership by driving responsiveness, clarity, and outcome‑focused dialogue.
• Metrics, Reporting & Program Transparency
  • Develop and maintain data‑driven dashboards, KPIs, and performance metrics to communicate program health and outcomes.
  • Translate complex delivery data into executive‑ready insights and narratives.
  • Champion self‑service reporting capabilities to reduce manual effort and increase stakeholder visibility.
• Process Standardization & Governance
  • Design, standardize, and manage program‑level processes and tools, including:
  • Risk and issue management
  • Incident response workflows
  • Agile practices and ceremonies
  • Deliverable tracking and quality controls
  • SharePoint structures, repositories, and document governance
  • Ensure consistent adoption of best practices across all workstreams.
• Efficiency & Continuous Improvement
  • Lead efficiency initiatives focused on automation, self‑service, and reduction of operational friction.
  • Identify process gaps and implement improvements that enhance delivery velocity and predictability.
  • Drive alignment across teams to ensure repeatable, scalable execution patterns.

QUALIFICATIONS

• Clearance Public Trust
• Education bachelor’s degree (Masters Preferred)
• 5–8+ years of experience managing IT or technical projects in complex environments.
• Years of experience relevant to the position
• Demonstrated ability to lead cross‑functional teams and manage customer relationships.
• Experience with Agile methodologies, risk management, and operational governance.
• Proficiency with dashboards, reporting tools, and data visualization platforms. 
• Excellent communication, stakeholder management, and problem‑solving skills.

WORKING CONDITIONS 

Standard Business hours are Monday through Friday (list any particular schedule). Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting.  

BENEFITS

Sprezzatura offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution 
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match
    

WORK AUTHORIZATION

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

EEO STATEMENT

Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.