Training Analyst / Client Manager

POSITION DESCRIPTION: 
Pioneering Evolution is seeking an experienced Training Analyst / Client Manager who will develop, update, and deliver all required training material in support of a customer software project.

The ideal candidate will possess:

• Advanced knowledge of curriculum development processes. 
• Strong knowledge and understanding of Agile software development processes. 
• Strong attention to detail and ability to conduct quality assurance testing to ensure all developed software functions properly and fulfill customer requirements and expectations. 
• Strong capability to analyze training requirements, trends, and program impacts.
• Advanced ability to coordinate and recommend optimal courses of action to meet program training objectives, leveraging organizational, time-management, and decision-making skills.
• Strong ability to plan, coordinate deliverables with stakeholders using collaboration, interpersonal, and engagement skills.
• Ability to develop and update software user manual, Quick Reference Guides, and other training materials to ensure required release updates are included, accurate, and current.
• Ability to conduct routine User Acceptance Testing (UAT) of new software features and/or technical upgrades/updates as required.
• Ability to troubleshoot complex front-end software interdependencies from the user perspective.
• Ability to provide one-on-one, side by side assistance to software users during scheduled user help sessions and on short notice of customer demand.
• Ability to deliver group-paced instruction of training material in person or in a virtual setting.
• Ability to develop and deliver all required training presentations to the client in accordance with established due dates.
• Ability to support project meetings with stakeholders while performing as a technical consultant.
• Secret Security Clearance or the ability to obtain one.

REQUIRED EXPERIENCE:

• 5-10 years of experience in Curriculum Development
• 5-10 years of experience as Training Instructor
• Bachelor’s Degree (or equivalent experience)

REQUIRED SKILLS AND CERTIFICATIONS:

• Expert knowledge of Microsoft Office Suite products. 
• Knowledge of Jira Software Management application. 
• Understanding Planning, Budgeting, and Execution Process (PPBE). 
• Understanding Risk Management concepts.
• Familiarity with Agile Software development and ability to support Project Manager by leading Agile ceremonies. 

WHO WE ARE AND WHAT WE OFFER: 
In addition to competitive salaries and opportunities for professional development and advancement, our employees enjoy a comprehensive range of benefits. To keep pace with the changing needs of our employees, we continually evaluate benefit plans. Current benefits include:

• Paid time off
• 10 paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Legal assistance 
• Company-paid life insurance and AD&D
• Company-paid long term and short-term disability insurance
• Tuition reimbursement
• 401(k) plan with company contribution
• Continuing Education Opportunities