Visitor Information Assistance

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated and talented individual for the position of Visitor Information Assistants (VIA).

Job Description:

Summary: Visitor Information Assistants (VIA) provide directions, information and assistances to visitors and guest of Arlington National Cemetery.  

Essential Responsibilities: 

• Provide general information, directions, and other forms of assistance to visitors.
• Understand and maintain knowledge of the ANC  

Requirement: 

• An Associate’s Degree and no less than three years of relevant work experience such as a visitor use assistant, docent, park guide, or in-person customer service; or 
• Five years of relevant experience such as a visitor use assistant, docent, park guide, or in-person customer service. 
• Maintain basic computer skills, ability to operate kiosks and basic office equipment, and the ability to communicate clearly in written electronic mail (emails).
• Personnel are required to have the ability to walk throughout the entire facility and stand constantly.  This includes long distances, various hills/grades and all types of terrain.
• VIA must be able to function outdoors in all types of weather. 

Security Requirements: 

• Public Trust or Secret 

Skills:

• Must be able to read, write, speak and understand the English language with sufficient fluency to support the requirements within this contract
• Possess required state motor vehicle licenses or certifications for operating equipment and vehicles used in the execution of this contract

Physical Requirements: This position requires constant standing and walking throughout the entire facility, to include long distances, various hills/grades, and types of terrain.  This position is a year-around, outdoor position, and functions in all types of weather.

Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

Additional Compensation: This position includes an additional $5.09 per hour up to 40 hours per week for Health & Welfare benefits in accordance with The McNamara-O’Hara Service Contract Act (SCA). 

GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.