Customer Experience Manager

We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday–Sunday.

We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.

Responsibilities:

• Oversee daily operations to ensure a smooth, safe, and high-quality guest experience
• Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement
• Manage staff schedules and support team members during live guest experiences, including stepping in when needed
• Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service
• Build community relationships, support basic marketing/social media efforts, and track key performance metrics
• Maintain strong leadership on-site, ensuring smooth operations and consistent team performance

Qualifications:

• Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role
• Strong leadership, communication, and relationship-building skills
• Ability to work in a fast-paced, interactive environment and solve problems under pressure
• Comfortable supporting marketing, outreach, and community engagement efforts
• Flexible availability, including evenings and weekends

Pay:

• Starting at $55,000 annually

PTO

Only qualified candidates will be contacted for an interview.