Service Manager

WTW

Posted a month ago, valid for 16 days

Arlington, VA 22226, US

$60,000 - $72,000 per year

Full Time

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Sonic Summary

The role involves evaluating IT and Operations efficiency, identifying areas for improvement, and developing Continual Service Improvement Plans (CSIPs).
The candidate will document and manage the IT Service Portfolio and Service Catalog, ensuring effective service descriptions and maintenance of the configuration management database (CMDB).
Strategic quality planning is a key responsibility, which includes developing corrective actions for operational quality issues.
The position encompasses Incident and Problem Management, Service Delivery Management, Budget Management, and Stakeholder Management both internally and externally.
A minimum of 5 years of experience is required, with a competitive salary of $80,000 to $100,000.

The Role

Continuously evaluates IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement
Seeks feedback from the internal stakeholders, agree and own the team’s Continual Service Improvement Plans (CSIPs)
Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions and the configuration management database (CMDB)
Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues
Incident and Problem Management, Service Delivery Management, Budget Management, Stakeholder Management (Internal and External), Continuous Improvement

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