Lending Solutions Center Representative

Description

Founded in 1948, Arsenal Credit Union is a thriving, federally insured, state-chartered financial cooperative with $400 million in assets. We are passionate about helping our members take charge of their finances through exceptional service delivered across our branch network and powerful digital banking tools. Our mission is to equip members with the confidence, resources, and technology they need to achieve their financial goals — and crush them!

As a proud recipient of the St. Louis Post-Dispatch Top Workplace award in both 2024 and 2025, we celebrate a workplace culture built on unity, trust, and respect. We recognize that our employees are our greatest asset, and we are committed to fostering a welcoming, supportive, inclusive, and inspiring work environment. At Arsenal, you’ll find fair treatment, open communication, and opportunities for personal growth. Together, we empower our employees to advocate for our members, deliver exceptional service, and make a meaningful difference in our community.

We are seeking a qualified professional to serve as a full-time Lending Solutions Center Representative at our corporate headquarters in Arnold, MO. The position is responsible for proactively identifying member needs and recommending appropriate credit union products and services through various sales channels. This role emphasizes strong product knowledge, effective cross-selling, and delivering an excellent member experience by managing the loan process from initial contact through completion and follow-up.

What will you be responsible for?

• Deliver high-quality and consistent service to internal and external members.
• Obtain appropriate documentation, offer solutions, communicate decisions to members, and close the loan electronically or refer to the appropriate branch.
• Identifies cross-selling opportunities and cross sell services to members through in-person sales sessions and all supported delivery channels, including outbound calls.
• Recommend and achieve satisfactory ancillary penetration on all applicable loan products.

Requirements

What skills does this position require?

• Minimum of two years of similar or related experience, to include consumer lending 
• High school education or GED
• Experience in loan documentation, processing, or sales is required
• Proven exceptional skills in credit mining and cross-selling of credit union products
• Strong communication, problem-solving, and organizational skills 
• Ability to consistently create and deliver an extraordinary member experience
• Ability to maintain composure and  perform duties in a fast paced environment
• Be self-driven and demonstrate high initiative
• Experience with credit union technology and systems, including but not limited to Symitar, MeridianLink, and CRM software
   

• When you work at Arsenal, it is  more than a job. You are part of a mission that puts helping people above all else. With up to eight hours of paid volunteer time each year, we reach out to the communities we serve!
• On-the-job training and Career Growth Opportunities – our goal is to provide all the training necessary for our new team members to feel secure and confident in their roles, as well as the opportunity to learn and advance their careers with Arsenal Credit Union.

• 401(k) Retirement Plan with up to 5% company match
• Paid Time Off
• 11 Paid Holidays each year
• Health, Dental, and Vision Insurance options
• FREE Group Term Life Insurance
• FREE AD&D Insurance
• FREE Long/Short-Term Disability
• Incentive Program

Arsenal Credit Union is an Equal Opportunity Employer: M/F/Disability/Veteran