National Account Manager

We are seeking experienced transportation professionals to join a fast-paced, team-oriented logistics environment built on collaboration, accountability, and long-term customer relationships. Our organization provides non-asset-based transportation solutions across the continental United States and Canada by leveraging a strong carrier network and a consultative, service-driven approach. We specialize in Truckload (TL) and Less Than Truckload (LTL) freight while supporting a wide range of additional modes to meet complex customer needs.

The National Account Manager is responsible for converting qualified leads generated by the sales hunter team into long-term customers and growing those relationships into high-volume, multi-lane accounts. This role requires strong closing ability, operational understanding, and the discipline to manage customers post-sale while partnering closely with internal brokerage and operations teams to ensure execution excellence.

Key Responsibilities

• Receive qualified inbound leads from the sales hunter team and manage the full sales cycle from qualification through close
  
• Conduct discovery calls to understand shipper operations, freight profiles, lanes, service expectations, and pricing requirements
  
• Develop and present transportation solutions across Truckload (TL), Less Than Truckload (LTL), flatbed, heavy haul, intermodal, and temperature-controlled freight
  
• Lead pricing strategy, rate negotiations, and contract discussions to close new business profitably
  
• Own customer onboarding, ensuring a smooth transition from sales to operations and setting clear expectations
  
• Serve as the primary point of contact for newly closed and assigned national accounts
  
• Collaborate with internal brokerage and carrier teams to ensure capacity, service consistency, and margin alignment
  
• Proactively identify opportunities to expand accounts through additional lanes, modes, and volume
  
• Monitor account performance, service levels, and KPIs, addressing issues quickly and professionally
  
• Conduct regular customer check-ins, business reviews, and strategy sessions
  
• Maintain accurate CRM documentation, forecasts, and pipeline reporting
  
• Represent the company professionally in customer meetings
  

Requirements

• Minimum 2 years of experience in a non-asset-based 3PL or freight brokerage environment
  
• Proven experience closing shipper business and converting warm or qualified leads into active customers
  
• Strong understanding of TL and LTL brokerage operations; experience with flatbed, heavy haul, intermodal, or temperature-controlled freight strongly preferred
  
• Ability to manage pricing, margins, and service expectations across multiple lanes and customers
  
• Excellent communication, negotiation, and relationship-building skills
  
• Strong operational awareness with the ability to translate customer needs into executable freight solutions
  
• Self-directed, organized, and comfortable managing multiple accounts simultaneously
  
• Ability to work independently while collaborating effectively with sales hunters, operations, and leadership
  
• Proficient with CRM systems, TMS platforms, Microsoft Office (Outlook, Excel, Word), and standard business tools
  

Benefits

• Medical, dental, life, and vision insurance effective the first of the month after 60 days.
  
• 401(k) with company matching plan, available January 1 or July 1 following one year of employment.
  

Additional Information

• Schedule: Monday–Friday, 7:00am–4:00pm (1-hour lunch)
  
• Compensation: Commission based
  
• Background check and drug test required
  

By applying to this position, you consent to being contacted by our recruiting team via phone, email, or text regarding this and future opportunities that match your profile.