Counter Staff-Full Time

Tide Cleaners is seeking a Guest Service Representative to join our team!

We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers.

Duties & Responsibilities

-Provide the best in-store customer experience to our dry cleaning, laundry pick up and drop off customers.
-Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs.
-Be able to resolve/deescalate customer complaints/issues.
-Perform all clothes check-in and check-out tasks.
-Tag, spot check, organize garments according to any customer details request.
-Inform customers about payment methods and verify their credit card data.
-Perform basic math skills to calculate garment prices and operate cash transactions accurately.
-Ensure the quality standards of Tide Dry Cleaners are met.
-Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
-Maintain cleanliness of the entire store, specifically the counter area to ensure a neat store appearance.
-Other duties may be assigned.

Qualifications

-Ability to recognize numbers and perform basic math skills.
-Ability to self-start and maintain positive/energetic motivation.
-Strong Leadership qualities.
-Participate in ongoing education and training.
-Must be able to stand for long periods of time.
-Previous experience in hospitality/customer service roles is preferred.

Shift and Schedule

Monday-Friday 1:00pm-7:00pm (day off TBD based on availability)
Saturday Shift 9:00am-4:00pm
Sundays off

Additional hours available if candidate is willing to go to other locations nearby.

Full-time 32+ hours weekly

Benefits

-Health Insurance
-Yearly Paid Time Off