Customer Service Representative - EdAssist

Job Posting: Customer Service Representative – Tuition Assistance Support (Hybrid | Contract‑to‑Hire)

Location: Westminster / Broomfield, CO (On‑site for 5 weeks, then Hybrid/Work from home eligibility)

Schedule: Monday–Friday, between 6:00 AM – 6:00 PM

Pay: $18.75/hr

Type: Contract‑to‑Hire

Start Date: April 6, 2026

Overview

We are hiring 17 Customer Service Representatives to support a large, nationally recognized organization’s Education Assistance Program. This team helps employees of major companies manage their tuition reimbursement, skills development, and continuing education benefits. If you enjoy solving problems, working in multiple systems, and providing clear, policy‑based guidance, this is an excellent opportunity to build long‑term experience in a growing and specialized industry. This role is ideal for candidates with a strong customer‑service foundation who are reliable, detail‑oriented, and comfortable handling sensitive conversations.

What You’ll Do

Customer Service Representatives on this team act as a policy‑driven help desk for individuals using their employer’s tuition assistance benefits. Common call types include:

Account & System Support

• Helping users log into the tuition portal
• Assisting with account navigation
• Walking customers through documentation uploads or missing requirements

Policy‑Based Guidance

• Explaining eligibility rules for tuition benefits
• Supporting “new to benefit” callers
• Helping customers understand timelines, reimbursement steps, and program policies

Document Review & Administrative Support

• Reviewing uploaded documents for completeness
• Conducting high‑accuracy audit steps
• Identifying missing or incorrect materials
• Using 1–3 systems simultaneously (CRM, communication platforms, internal portals)

This is a structured, black‑and‑white environment where representatives must apply policy consistently while remaining empathetic and calm.

What Makes a Strong Fit

Must‑Haves

• 1–2+ years of customer service or administrative experience
• Experience using multiple systems simultaneously (CRM, Outlook, portals, etc.)
• Strong attention to detail
• Ability to troubleshoot independently
• Professional communication and emotional intelligence
• Experience handling escalated or frustrated customers
• Comfortable working on‑site for the entire 5‑week training period

Candidates from banking, healthcare admin, front desk, retail leadership, or call centers often excel.

Nice‑to‑Haves

• Experience in college admissions, higher education, or tuition programs
• Personal experience with college, certifications, or financial aid
• Experience dealing with sensitive, complex customer situations

Work Environment & Culture

• On‑site in Broomfield, CO for the first 3 weeks of training + 2 weeks of nesting
• After 90 days, candidates may become eligible for hybrid / WFH, based on performance
• Department size: 43 employees
• Great culture for people who enjoy problem‑solving, structured work, and consistency
• High‑performing employees are often retained long‑term
• Fast‑paced environment with 13–15 minute call averages after nesting
• Quality, accuracy, and policy compliance are the most important metrics

Disqualifiers

Candidates are not a fit if they:

• Cannot work on‑site for the full 5‑week training period
• Struggle using multiple systems at once
• Have a history of attendance issues or frequent job hopping
• Are not coachable or open to feedback
• Cannot handle escalated conversations
• Have rigid “black and white” thinking without empathy
• Overemphasize remote work or schedule accommodations early
• Provide resumes with typos or unprofessional communication

What Top Performers Do

• Document thoroughly and consistently
• Maintain the same level of professionalism on every call
• Use downtime to re‑learn policies or revisit escalated calls
• Adjust quickly to policy nuances across different clients
• Stay calm during difficult conversations
• Demonstrate strong attendance and schedule adherence
• Show initiative and genuine care for accuracy

Training Details

• Training: April 6 – April 24 (On‑site | Mon–Fri 8:00 AM – 4:30 PM)
• Nesting: April 25 – May 1 (On‑site | 8:00 AM – 4:30 PM)
• Production Scheduling: Begins after nesting
• After 90 days, hybrid/WFH depends on meeting all expectations

Interview Process

This client uses a group interview format:

• March 17 & March 19 (Sessions at 10 AM and 1 PM)
• Looking for technology navigation, customer service journey, problem‑solving, and de‑escalation skills
• Candidates must bring their own experiences—no mimicking others in the session

Feedback calls occur the same day at 2 PM.

This is a Contract to Hire position based out of Westminster, CO.

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Westminster,CO.

This position is anticipated to close on Mar 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.