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Description
Hours: 8:00 AM - 5:00 PM M-F "on Site" Full time
Salary: $70,000.00 - $90,000.00 annuallyÂ
Location: KPSM & KP&CÂ
Kratos Industries – KPSM
6255 Joyce Dr
Arvada, CO 80403
Kratos Industries - KP&CÂ
14401 W 65th Way, Unit B
Arvada, CO 80004
Position Summary:
The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues at Legrand’s Denver, CO locations, while also delivering remote support to our global teams, to ensure uninterrupted productivity across the organizationÂ
Essential Functions:
- Deliver advanced technical support and troubleshooting for end users at our Denver, CO facilities of Legrand’s Data, Power, and Control business division, as well as provide remote support for global sites and users
- Leverage deep knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations
- Regularly communicate and collaborate with internal and external IT functional experts, manufacturing staff and business stakeholders to ensure correct and timely support is delivered
- Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives, to implement innovative solutionsÂ
- Diagnose and resolve complex hardware and software technical issuesÂ
- Maintain and repair computers and peripheral devices
- Facilitate new employee setup, deployment, and onboarding
- Maintain accurate inventory of IT equipment
- Install and configure software on user machines to optimize system performance
- Coordinate maintenance and repairs with third-party vendors
- Purchase and provision IT supplies
Perform other duties as necessary or assigned
Knowledge, Skills & Abilities:
- Proven IT experience supporting end users and computer systems
- Preferred experience supporting Windows servers and network environments
- Working understanding of TCP/IP, DNS, and DHCP network protocols
- Familiarity with ITSM principles and best practices
- Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
- Excellent verbal and written communication skills
- Strong customer service orientation and interpersonal skills
- Skilled at diagnosing and resolving complex technical problems
- Demonstrated ability to quickly learn and adapt to new technologies
- Self-motivated and able to work independently with minimal supervision
Minimum Qualifications:
- Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
- Minimum four (4) years of IT user support experience
- ITIL 4 Foundation certification preferred
Working Conditions / Physical Requirements:
- Ability to lift, move and/or transport equipment weighing up to 25 pounds
- Ability to install/remove equipment and/or related wiring underneath desks or other confined areas with limited space
- Ability to engage in repetitive bending and/or twisting to assemble, assess, maintain or disassemble equipment and/or wiring
- Ability to sit or stand for extended periods of time
- Occasional travel to other Legrand locations
Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further, this job description does not alter the at-will nature of employment with Legrand and does not create a contract of employment.
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