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Guest Services Ambassador (GSA): The Hotel's Service Champion!
Your Challenge: Be the Welcoming "Face" of the Hotel, Drive Front Desk Excellence, and Support Team Training!
Ready to lead guest satisfaction and ensure the smooth, efficient operation of the front desk? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)!
As the main point of contact for guests, you're responsible for an excellent guest experience by executing front desk operations efficiently, accurately, and thoroughly. You'll work closely with other departments and support team performance to ensure service standards are consistently met.
Your Essential Service & Operational Functions
You are the cornerstone of the guest journey, handling all administrative, sales, and service functions with accuracy and professionalism.
Key Responsibilities Include:
Guest Relations: Provide an excellent guest experience by meeting with and soliciting comments from guests regularly to determine satisfaction. Respond to situations as they arise and manage guest conflict effectively, always aiming for the greatest satisfaction possible within budgetary constraints.
Front Desk Coordination: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently and expediently.
Safety & Compliance: Inspect studios and public spaces daily according to the Clean & Safe program brand standards. Ensure all team members accurately follow all policies and procedures and are trained to act according to procedure in the event of an emergency or accident.
Sales & Revenue: Execute the lead management process and complete all sales and marketing objectives. Review Studio Inventory daily to maximize studio revenue and maintain effective sales of ancillary offerings to maximize overall revenue.
Personnel Support and Development
Team Training: Assist with the training of all team members as necessary.
Service Demonstration: Demonstrate to team members how to effectively follow the “Say Yes to a Simple Request” program, championing a culture of exceptional service.
Documentation: Document work activity using the appropriate log and according to policy and procedure.
Qualifications & Essential Skills
This role requires strong communication, organizational skills, and a commitment to problem-solving.
Education & Experience
Education: High school diploma or equivalent (GED).
Experience (Preferred): 1 or more years of experience in the hospitality, retail, or food service industries.
Essential Skills
Communication: Must be able to read, write, and speak English proficiently. Possess effective communication with staff and guests.
Problem-Solving: Effective conflict management and the ability to respond calmly in situations of conflict and stress.
Sales & Negotiation: Effective negotiation and sales skills.
Technical/Operational: Intermediate computer operation, including internet access. Basic understanding of common office/front desk procedures.
Ready to step into this pivotal role where your efficiency and service focus directly impact guest satisfaction and team performance?
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