Field Operations Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Our Manager, Field Operations supervises the daily activities of the employees in their respective region.  They set priorities for the team to ensure task completion and coordinate work activities with other managers. This position reports to the Director, Field Operations.   

Responsibilities: 

• Supervise the teams’ objectives and reports on their performance as it relates to established performance goals (MTTR, Revenue, OTP) 

• Hire, retain, and develop a team of Field Technicians (13) 

• Develop training and mentoring programs for new and existing team members. 

• Work with internal organizations and 3rd parties to ensure maintenance, break-fix, and turn-up activities are resolved consistently to the service levels expected by our customers; both internal and external. 

• Work with internal teams to create, streamline, and document workflow. 

• Prioritize assigned work. 

• Monitor costs to ensure incurred costs are in line with the forecasted budget. 

• Create, monitor, and report on the forecasted budget for the assigned region. 

• Responsible for inventory forecasting and tracking of the assigned region. 

• Administer Zayo fleet program in partnership with Fleet Manager for the assigned region. 

• Manage a disaster recovery plan for the assigned region. 

• Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development - Salesforce or otherwise. 

• Establish and publish 24/7 on-call/after hours coverage schedule 

• Work closely with remote support team to identify isolate and repair network and customer impairments 

• Operate company vehicle in accordance with safe driving practices and will ensure routine maintenance is performed on the vehicle per defined schedule. Will also conduct daily inspection of vehicles to ensure its safe operating conditions. 

Qualifications: 

• Must live within 60 minutes of Ashburn, VA 

• Bachelor's degree in management/business/telecom, or other related field is required 

• 5+ years of Telecom operations experience required

• 2+ years of management/leadership experience required

• If no Bachelor's degree is held, a high school diploma/GED with nine (9) years of direct related experience plus two (2) years of experience in a leadership or managerial capacity will be accepted.

• Ability to report to and work daily in the office environment is a requirement of this position 

• Comfort in presenting data and financials to teams and various other departments. 

• Strong communication skills 

• Strong leadership skills 

• Ability to pass MVR check and be able to maintain eligibility to operate a company issued vehicle per our fleet policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live. 

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time 

Estimated base salary range: $59,800 - $92,000 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.