IAM (Identity & Access Management) Systems Engineer

The IAM Systems Engineer will be responsible for integrating various systems, platforms, and applications into a streamlined process in support of QTS’ Identity and Access Management Program. These workflows and associated orchestration will primarily be built within the ServiceNow platform. The purpose of this position is to drive security and automation around granting the correct access to the right people at the right time. This position will work as a part of a cross-functional team of IT engineers to provide enhanced visibility, operational automations, and stakeholder requested development. This is a fast-paced role where initiative and a desire to learn quickly and solve problems are vital to success.

RESPONSIBILITIES, other duties may be assigned.

• Develop orchestrations, automations, and workflows in support of QTS’ Identity & Access Management Program
• Develop workflows that meet business, system, and security requirements
• Document and train end users and management on the process
• Develop automated workflows and service catalogs in ServiceNow
• Integrate disparate platforms and systems & ensure successful interoperability; API development and integration
• Partner with external vendors as needed to understand how to leverage their technology
• Lead effort to document workflows and best practices

BASIC QUALIFICATIONS

• Bachelor’s degree in a related field or equivalent professional experience
• Minimum five years of progressive IT engineering experience
• At least moderate level familiarity and experience with PowerShell and Python
• Familiarity with designing, building, and using API’s
• Experience managing Windows and/or Linux servers
• Experience with both waterfall and agile development models
• General understanding of networking and firewalls
• Familiarity with ServiceNow ITSM modules and Flow Designer
• Experience managing objects in both on-premise Active Directory and Azure Active Directory (Entra ID)

PREFERRED QUALIFICATIONS

• Expertise around developing with ServiceNow (admin or development experience highly preferred)
• Experience working in a data-center environment or organization
• Experience working with secret/credential management (e.g. Cyberark)

KNOWLEDGE, SKILLS AND ABILITIES

• Self-starter with the ability to work independently and cooperatively in a fast-paced team environment
• Excellent communication skills; ability to communicate technical concepts to technical & nontechnical audiences
• Unique ability to understand the nuances of a problem and create a way forward that meets the higher level business objective
• Fast-learner, results driven, and team player

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• This position is bonus eligible.

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We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.