Resort Site Operations Manager

Are you a natural host with a passion for the outdoors? Ready to run a stunning lakeside resort that guests rave about? This is your dream job.

ABOUT MILLWOOD GOLF & RV RESORT

Nestled in the beautiful piney woods of Southwest Arkansas on the shores of Lake Millwood, our resort is a premier destination for RV enthusiasts, golfers, anglers, and outdoor adventurers. We offer beautifully wooded RV sites, cozy Airbnb cabins, a championship golf course, a sparkling pool, and a vibrant community atmosphere.

We're looking for a dynamic, hands-on Resort Site Operations Manager to be the heartbeat of our resort — someone who takes pride in delivering exceptional guest experiences and creating a place people can't wait to return to.

WHAT YOU'LL DO

Guest Experience & Operations

• Be the friendly face guests see first — manage reservations, check-ins, and check-outs

• Resolve guest concerns quickly and professionally, turning problems into raving fans

• Oversee day-to-day operations of the RV park and Airbnb cabins

• Enforce park rules, policies, and safety standards

Property & Maintenance

• Coordinate maintenance, repairs, and groundskeeping across the entire property

• Conduct regular inspections of sites, utilities, and common areas

• Manage vendors and contractors

Community & Events

• Plan and host fun community events — potlucks, game nights, holiday celebrations

• Foster an inclusive, welcoming culture that keeps guests coming back year after year

• Promote events via social media, email, and park bulletins

Staff & Administration

• Hire, train, schedule, and lead park staff

• Manage collections, basic accounting, budgeting, and reporting

• Maintain accurate records using reservation and property management software

• Assist with online listings, marketing, and social media presence

WHAT WE'RE LOOKING FOR

• High school diploma or GED required; college coursework in hospitality or business preferred

• 2+ years in property management, hospitality, campground, or RV park operations preferred

• Warm, outgoing personality with strong customer service and communication skills

• Basic bookkeeping and computer proficiency (reservation systems, email, spreadsheets)

• Self-starter who can manage multiple priorities with minimal supervision

• Handyman / light maintenance skills are a big plus

• Flexible availability including weekends, holidays, and on-call as needed

• Ability to walk the property daily and work outdoors; ability to lift up to 50 lbs

COMPENSATION & BENEFITS

• Benefit Details
• Salary $45,000 – $48,000 DOE
• Paid Time Off 2 Weeks PTO + 6 Paid Holidays
• Health Insurance Paid Cigna Medical, Dental & Vision
• Life Insurance Provided
• Retirement 401(k) with 3% Employer Match