Mental Health Case Manager (Qualified Professional/QP)

Qualified Professional (QP) – ACTT (Community-Based Mental Health)
Asheville, NC
$23 – $25/hour + Full Benefits
Full-Time | 40 hours/week

Make a Real Impact—Right Where It Matters

Join Pyramid Healthcare’s Assertive Community Treatment Team (ACTT) in Asheville, NC—a true “hospital without walls.” Our team delivers high-intensity, community-based behavioral health services to individuals with severe mental illness who are at risk of crisis and often lack access to traditional care.

You’ll be part of a multidisciplinary team providing hands-on, person-centered support across mental health, substance use, housing, and vocational needs—helping clients build stability and independence in real-world settings.

Why ACTT?

• Work directly in the community—no two days are the same
• Be part of a collaborative, mission-driven clinical team
• Help underserved populations achieve lasting recovery
• Engage in evidence-based, outcomes-focused care

What You’ll Do

• Develop and manage person-centered treatment plans
• Coordinate care with a multidisciplinary team
• Conduct utilization reviews and ensure compliance with CARF, DHHS, and LME standards
• Lead and participate in treatment team meetings
• Support discharge planning and continuity of care
• Maintain strong communication with referral sources and stakeholders
• Complete timely, accurate clinical documentation
• Participate in CQI initiatives and peer reviews
• Provide community-based support, including transportation as needed
• Rotate in on-call/crisis response duties

What We’re Looking For

• Bachelor’s degree in Social Work, Counseling, Psychology, or related field (required)
• Master’s degree in Human Services (preferred)
• Must meet QP status per 10A NCAC 27G.0104
• 1–3 years experience with severe and persistent mental illness (SPMI) preferred
• Experience in vocational or housing support is a plus
• Valid driver’s license

Skills That Set You Apart

• Strong teamwork and communication skills
• Ability to build trust with diverse populations
• Solid clinical judgment and professional boundaries
• Organized, detail-oriented, and adaptable

Training & Development

We invest in your growth with ongoing training in:

• CPR & First Aid
• Ethics & Confidentiality
• Consumer Rights
• Case Management
• Continuous Quality Improvement (CQI)

Why Pyramid Healthcare?

We’re committed to delivering compassionate, evidence-based care while supporting our team with the tools and resources needed to succeed. Our ACTT programs are continuously improving through outcomes tracking and collaboration with local and state partners.