Ashland Shop Lead

Description

POSITION SUMMARY: The Ashland Shop Lead serves as the on-site manager of the Girl Scouts of Kentucky’s Wilderness Road Council Shop located in Ashland Mall. This role is responsible for delivering outstanding customer service to all shop visitors and supporting key departments, including Girl Scout Programming, Community Recruitment and Engagement, and the Cookie and Fall Product Programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Retail Operations

· Welcome and assist customers with warmth and professionalism

· Accurately process sales transactions

· Create and manage staff schedules

· Share important updates and information with Ashland staff

· Keep the shop clean, organized, and inviting

· Delegate tasks to maintain shop standards

· Respond promptly to phone calls and emails

· Manage inventory and restock merchandise as needed

· Follow all shop policies and procedures

· Train staff to ensure excellent customer service and operational consistency

Product Program Support

· Work with the Product Program Coordinator to plan and run Cookie and Fall Product Programs

· Provide guidance to volunteers, girls, and troops

· Oversee product distribution and inventory

· Handle customer concerns related to product programs

· Participate in product-related events and activities

Community Recruitment & Engagement

· Support troop leaders and volunteers by connecting them to council resources and training

· Create a welcoming environment for new and returning Girl Scouts

· Attend council-provided training sessions

· Stay informed on Girl Scout policies, programs, and engagement strategies

Program & Events Coordination

· Plan and lead in-house programs aligned with the Girl Scout Leadership Experience (GSLE)

· Collaborate with the Program Team to meet regional goals

· Assist with volunteer-led programming and committees

· Ensure a safe, positive environment during all programs and events

EDUCATION AND EXPERIENCE:

• Associate's degree or higher OR minimum 2-years in a customer service role 

• Strong interpersonal and communication skills. 

• Ability to multitask and prioritize tasks. 

• Proficiency in basic computer skills. 

Requirements

REQUIRED SKILLS AND ABILITIES:

• Capability to provide your own transportation and maintain a valid operator license. 

• Strong computer and data entry skills – Microsoft Office proficient

• Ability to work on a flexible schedule including evenings and weekends.

PHYSICAL REQUIREMENTS: 

• The physical demands described are representative of those that must be met by an employee      to successfully perform the essential functions of this job. 

• Ability to stand for extended periods. 

• Ability to lift and carry boxes and merchandise.

PROMOTED BEHAVIORS AND EXPECTATIONS: 

• To Be Customer Centric, a Proficient Communicator, Have Relational Intelligence, Be A Critical Thinker, To Have Digital, Virtual and Technical Proficiency, Be Willing to Develop Financial Acumen, Leadership and Stewardship Skills, Be Open to Learning and Innovation, and have a Social Justice and Inclusion (DEIB) and Business First Mindset. 

BENEFITS 

• Compensation – GSKWR prides itself on competitive non-profit pay. Regular opportunities for both cost of living and merit-based raises after first year of employment. 

• Employer Sponsored Benefits - GSKWR participates in medical, dental, and vision healthcare plans. Other benefits: 403b retirement savings option, life insurance, etc. Open Enrollment period includes thorough education on benefits programs annually. 

• Time Off - GSKWR prioritizes the mental, emotional, and physical health of our employees; proven through our generous PTO and Sick Time offerings. PTO hours are increased at regular intervals based on employee tenure. 

• Professional Development Opportunities – Girl Scouts is a leadership development organization that prioritizes and believes in the professional and personal growth of all members, including staff. Continuous learning encouraged: training, enrichments, certifications, education, networking opportunities, cross-training, and more. 

• Complementary annual registration as a member of Girl Scouts Girl Scouts of Kentucky’s Wilderness Road included while under employment with the council.