Service Admin

Service Admin – Vermeer
Ashland, VA | Vermeer All Roads

 

All Roads Vermeer in Simpsonville is hiring a Service Administrator to be the central point of communication for repair activities—linking customers, technicians, and the Service team. If you’re customer-focused, detail-oriented, and skilled at managing expectations, this full-time role is for you.  Heavy-duty/heavy equipment experience is a plus.

 

Compensation
• $20–$25 per hour, based on experience

Benefits
• Medical, dental, vision, disability, and life insurance (available the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program
• Flexible schedule—no nights or weekends

 

Responsibilities
• Provide administrative support to the Service Manager
• Schedule appointments and assist in generating customer estimates
• Open, document, and maintain repair/service orders accurately
• Serve as the primary customer contact; manage expectations and timelines
• Make progress calls/emails regarding changes to estimates or pickup times
• Build strong relationships that encourage retention and referrals
• Perform other duties as assigned

 

Requirements
• Strong administrative skills and attention to detail
• Excellent written and verbal communication

• Customer-service mindset; able to manage multiple priorities
• Strong computer skills (Microsoft and CRM experience)

 

 

Work Authorization
Vermeer All Roads does not provide H1-B sponsorship. 

 

AAP/EEO Statement
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

 

Apply Today!
Bring your organization and customer-service skills to Vermeer All Roads!