Service Desk Technician II (full-time/1950 hours/year) @ Northwood Tech Ashland Campus

Overview

Northwood Technical College is seeking applications from qualified candidates for a full-time Service Desk Technician II at the Ashland Campus. 

Under the direction of the Service Desk Manager, the Service Desk Technician II is responsible for the daily operation of the assigned campus/location computing environment; providing direct support to college staff and students; and implementing policies and procedures in accordance with overall objectives of college computing systems.

Responsibilities

• Actively embody and promote Northwood Tech’s Values:
  • Collaboration – Value relationships that enhance learning and promote economic development.
  • Innovation – Embrace the latest theories and technologies to support student and community success.
  • Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
  • Community – Value our deep connections to our communities by working together to provide solutions through student success.
  • Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
  • Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
  • Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Serving as the first point of contact for customers seeking technical assistance through the Service Desk.
• Provide support to students and staff.
• Provide specialty support for devices and services from the Service Desk
• Provide escalated support for issues at assigned campus locations.
• Provide technical assistance in the management of computer systems.
• Install, configure, upgrade and support software/hardware.
• Assist in maintaining the campus local area network.
• Provide written documentation of software/hardware to include training and demonstration of the use of software and equipment.
• Utilize project and task planning methodologies for assigned tasks and projects.
• Keep current with new and emerging technologies.
• Demonstrate a positive impression of Northwood Tech in internal and external relationships.
• Actively participate in campus and college-wide teams and committees.
• Other duties as assigned.

Qualifications

Non-Exempt

Degree & Experience Required:

• Associate’s degree in related field
• Three years related work experience

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Salary

FY27 Salary - Grade I - $24.65 / hour

Benefits

Medical, Dental, VisionHealth Savings Account/Flexible Spending AccountLong Term/Short Term DisabilityLife InsuranceWisconsin Retirement System403(b)/457(b) Retirement SavingsPaid HolidaysPaid Leave

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