Service Technician

Position Overview

We are seeking dependable, customer-focused Service Technicians to join our team installing, servicing, and inspecting commercial electronic security systems throughout Virginia. We are hiring both entry-level candidates with no industry experience and experienced technicians.

For entry-level applicants, we provide on-the-job training for individuals with strong mechanical aptitude, a positive attitude, and a willingness to learn.

Our technicians travel throughout Virginia to service commercial customers. Regular travel, including drives of several hours, is part of the job and may occasionally result in extended workdays. We make every effort to accommodate personal commitments when advance notice is provided.

This is an excellent opportunity for someone looking to build a long-term career in the electronic security industry.

Key Responsibilities

·      Install, service, and troubleshoot commercial burglar alarm, fire alarm, CCTV, and access control systems. 

·      Install and service door hardware, electronic locking systems, and provide locksmith-related services. 

·      Perform annual fire alarm and burglar alarm inspections. 

·      Diagnose system issues and complete repairs efficiently. 

·      Complete service documentation accurately and in a timely manner. 

·      Provide professional and courteous customer service while representing the company. 

·      Maintain company vehicles, tools, and inventory in a clean and organized condition. 

·      Report to the office by 9:00 AM each workday to receive assignments and company vehicle. 
·      Must be willing to accept a variable length work day, due to distances to job sites, traffic and on site problems

·      Follow all company safety policies and industry standards. 

·      Participate in emergency service calls as needed. 

Minimum Qualifications

·      Valid driver's license with a good driving record. 

·      Ability to travel throughout Virginia, including driving up to eight hours in a workday when required. 

·      Strong mechanical aptitude and willingness to learn. 

·      Familiarity with basic hand and power tools (drill, wire cutters, multimeter/voltmeter, etc.). 

·      Strong troubleshooting and problem-solving skills. 

·      Ability to work independently as well as part of a team. 

·      Strong customer service and communication skills. . 

·      Active Virginia DCJS Electronic Security certification or willingness to obtain certification within 90 days of hire (including fingerprinting and criminal background check). 

·      Willingness to submit to pre-employment and random drug testing. 

·      Ability to safely climb ladders and operate aerial lifts. 

·      Ability to lift and carry up to 50 pounds. 

·      Ability to work indoors and outdoors in varying weather conditions. 

·      Ability to work in ceilings, crawl spaces, attics, mechanical rooms, and other confined spaces when necessary. 

·      Willingness to responsibly use a company-issued credit card for authorized business expenses. 

Preferred Qualifications

·      Previous experience installing or servicing commercial fire alarm, burglar alarm, CCTV, or access control systems. 

·      Experience performing commercial locksmith or door hardware work. 

·      Virginia Journeyman or Master Electrician license. 

·      NICET certification. 

·      Experience reading wiring diagrams, blueprints, and construction drawings. 

·      Experience with commercial low-voltage wiring and troubleshooting. 

Benefits

·      Paid holidays after 90 days of employment. 

·      Up to 5% company match the 401(k) retirement plan. 

·      One week of paid vacation after the first year of employment. 

·      Company-provided industry-specific tools. 

·      Company vehicles provided during working hours (vehicles remain at the office and are not taken home). 

·      Company-paid approved training and certification costs upon successful completion. 

·      Opportunities for advancement and career growth. 

Additional Information

This position requires employees to report to the office each workday by 9:00 AM to receive assignments and company vehicles.

Successful candidates must pass the required background checks necessary to obtain and maintain Virginia DCJS certification.

We are committed to developing employees who demonstrate a strong work ethic, reliability, professionalism, and a willingness to learn. Whether you are starting a new career or bringing years of industry experience, we encourage you to apply.