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Job Description Summary
The Clinical Manager provides operational leadership, direct clinical support, and patient access/front desk support for an off-campus College of Dental Medicine (CDM) clinic location. This position manages the daily activities of dental assistants, dental hygienists, and assigned Patient Service Representatives (PSRs) and/or Treatment Care Coordinators (TCCs) to ensure high-quality, efficient patient care and consistent clinic operations.The Clinical Manager serves as the on-site operational leader and is expected to work across both clinical and front desk functions based on the needs of the location. The manager functions clinically in their discipline (Dental Assistant III or Dental Hygienist) and provides direct front desk/patient access coverage when needed.
Entity
Medical University of South Carolina (MUSC - Univ)Worker Type
EmployeeWorker Sub-Type​
ClassifiedCost Center
CC004117 CDM WAMPPay Rate Type
SalaryPay Grade
University-GEN09
Pay Range
Scheduled Weekly Hours
40Work Shift
Job Description
30%:
- Supervise and coordinate the daily activities of dental assistants, dental hygienists, and assigned PSRs and/or TCCs at the clinic location.
- Oversee daily clinic workflows across both clinical and front desk operations, ensure adequate staffing, and reassign team members based on operational needs.
- Conduct routine staff meetings and collaborate with the Director of Clinical Operations, Patient Access leadership, and other clinic managers to maintain operational consistency.
- Monitor staff performance, provide coaching and feedback, and participate in performance evaluations.
- Serve as the primary on-site operational resource for staff, providers, students, and patients and escalate issues to appropriate leadership when necessary.
25%:
- Provide chairside dental assisting using four-handed dentistry techniques or perform preventive care as a licensed dental hygienist, based on clinic and patient care needs.
- Prepare, set up, and break down operatories for procedures, maintaining strict adherence to infection control protocols.
- Update and utilize the Electronic Health Record (EHR) to document patient care activities.
- Acquire dental imaging (e.g., periapical, panoramic, 3D) following safety standards, as appropriate to licensure and certification.
- Provide clinical coverage during staffing shortages, high-volume periods, breaks, or other operational needs.
20%:
- Supervise assigned PSRs and/or TCCs and support consistent front desk and patient access workflows at the clinic location.
- Provide direct front desk coverage as needed, including patient check-in and check-out, registration activities, scheduling, telephone support, and other patient access functions within the scope of the role.
- Support accurate collection and verification of required patient information, forms, consents, and other documentation in accordance with established workflows.
- Assist with coordination of referrals, treatment care coordination, financial or insurance-related workflow handoffs, and patient communication as applicable to the assigned location.
- Monitor patient flow from arrival through departure and work with clinical and front desk staff to address delays, communication gaps, and service issues.
- Partner with Patient Access leadership to ensure front desk staff follow standardized CDM workflows, policies, and customer service expectations.
15%:
- Maintain inventory of dental instruments, supplies, and materials for the clinic location.
- Anticipate needs, place supply orders, verify deliveries, and resolve supply chain issues in coordination with the Director of Clinical Operations.
- Ensure operatories, clinical storage areas, and applicable front desk work areas are properly stocked, organized, and maintained.
- Monitor equipment and supply needs and coordinate repairs, replacements, or service requests as appropriate.
10%:
- Ensure staff adherence to CDM, MUSC, OSHA, HIPAA, and other applicable policies and procedures across clinical and front desk operations.
- Provide training and onboarding support for new dental assistants, dental hygienists, PSRs, and/or TCCs on location-specific workflows and expectations.
- Serve as an on-site resource for infection control, equipment troubleshooting, incident reporting, patient service concerns, and operational problem-solving.
- Reinforce appropriate EHR access, documentation, privacy, safety, and patient communication standards.
Additional Job Description
Minimum Requirements: A high school diploma and five years relevant experience in business management, public administration or administrative services; or a bachelor's degree and three years experience in business management, public administration or administrative services. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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