Onsite Support Personnel

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Position Title:                        Onsite Support Personnel 

Report to:                               Programs Coordinator 

Standard Hours:                     As needed to accomplish work, but primarily 6:30 am to 2:30 pm  

 Classification:                         Non-Exempt, Hourly

SUMMARY OF PRIMARY JOB FUNCTIONS:

Under the supervision of the Work Programs Coordinator, the Work Skills Trainer/Job Coach will be responsible for providing training and support for individuals served, host site co-workers, families, area businesses and the community to insure success during small group employment and/or a competitive job. The Work Skills Trainer/Job Coach will also be responsible, as assigned, to provide extended services to individuals served who have gained and retain community employment. This position also requires providing support to individuals served participating in volunteer work, worksite tours, mock interviews, as well as, to individuals involved in paid employment with the Arc’s integrated worksite.

RESPONSIBILITIES – ESSENTIAL FUNCTIONS

1. Provides individualized support, training, and supervision for individuals served at the worksite or competitive job which includes: skills training, building natural supports, identifying job accommodations, assistive technology, etc.
2. Communicates effectively with Work Programs Coordinator, QDDPs, other job coaches, Direct Support Professionals, employers, co-workers, and family members as needed.
3. Perform specific job analysis, task analysis, situational assessments and job matching activities, when required.
4. Carries out steps of job coaching and skill training plan with individuals served and other parties as appropriate.
5. Work with participants, employers, families, agency personnel, direct support professionals, Work Programs Coordinator, QDDPs, and other appropriate parties to problem solve issues related to training and employment.
6. Practice positive reinforcement techniques with individuals served, co-workers, and other staff.
7. Observes and documents individuals served behavior.
8. Implements learning opportunity programs and documents data collected to be used in quarterly progress reports.
9. Accompany and supervise individuals served participating in community experiences.
10. Attends training, as appropriate, to become knowledgeable of strategies and current “best practices” in the field of supported employment and/or other areas.
11. Travel to worksites and access varying workspace as necessary.
12. Perform quality control of work performed by individuals served to insure all product completed is correct and as specified.

ANCILLARY FUNCTIONS:

1. Adheres to and promotes standards of the Arc’s integrated worksite and/or competitive work site in order to promote job productivity and efficiency.
2. Report regularly to supervisor on program participant status.
3. Complete and submit all required reporting forms, including hours worked in a timely manner.
4. Adhere to agency policies.
5. Perform other job related duties as assigned by supervisor for the purpose of ensuring the efficient and effective functioning of the agency.
6. Demonstrates daily work assignment responsibilities: is accountable for all hours assigned, is punctual and regular in attendance and attends appropriate training activities.
7. Serve as a driver for transporting individuals served and maintain service record of vehicles
8. Lifts, carries, assists, or restrains individuals served as needed
9. Assist in scheduling volunteer opportunities and community experiences as needed
10. Performs behavior intervention techniques as specified by funding agency, to prevent injury to individuals served and/or others
11. Other duties as assigned.

WORK ENVIRONMENT:

Depends wholly on the setting in which training of program participant is to take place.  Each site may have a variety of factors that should be acknowledged, including variable noise and dust levels, varying temperatures, lighting and ground surfaces.

PHYSICAL REQUIREMENTS:

Depends on training site and skill being trained:  standing, sitting, bending, stooping, lifting, grasping and stretching.  Visual Skills.  Vehicle travel and driving.  Fine motor dexterity. Able to lift 50 pounds.

QUALIFICATIONS/EDUCATION

1. Degree in related field preferred, but not required. GED or High School diploma required.
2. Experience working with individuals who have development disabilities (or similar experience is strongly preferred).
3. The ability to maintain First Aid and CPR certification.
4. Valid Driver’s license.
5. Ability to perform duties in a variety of settings, including professional situations, private homes, area businesses and other sites.
6. Computer skills, including word processing, excel and database.

 COMPETENCIES/PERSONAL CHARACTERISTICS

1. Participates in professional growth activities such as conferences, in services, etc.
2. Is an effective role model.
3. Shows enthusiasm and a sense of humor.
4. Exhibits an overall positive attitude.
5. Utilizes sound judgment and decision-making skills.
6. Uses Standard English in oral and written communication.
7. Works as a productive team member with families, work sites and agency personnel.
8. Is adaptable in dealing with individual and cultural differences.
9. Protects the privacy of individuals and the confidentiality of information unless disclosure services a professional purpose or is required by law.
10. Avoids action that could result in conflicts of interest.
11. Ability to function in a flexible, ever-changing environment.
12. Belief in inclusiveness in all community settings.
13. Ability to work with a minimum of supervision.
14. Ability to accommodate a flexible work schedule. Days and times will be assigned based on program/program participants needs.  This may include working some evening, weekends or holidays.