Technical Analyst I

RaceTrac Company Overview

Job Description:

The Technical Support Analyst is responsible for supporting the monitoring and maintenance of the organization’s computer hardware and software. This individual participates in the onboarding, installation, and maintenance of all employee computer systems, while providing efficient customer service to all employees. Up to 10% travel may be required.   

What You'll Do: 

• Maintain and provide technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, faxing products, and phone configurations. 

• Address daily individual user problems and provides solutions in a timely manner. 

• Provide leadership and mentoring to the Technical Support Analysts and supports training and development as necessary. 

• Install and configure the appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.    

• Diagnose and resolves recurring hardware and software faults as needed.    

• Perform analyses, testing, and updates of computer and hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.    

What We're Looking For: 

• Familiarity with Windows AutoPilot required

• Familiarity with Windows Cloud PC required

• 3+ years experience in related field (Desktop Support, Desktop Admin.) preferred

• Knowledge of PC, network, hardware, and software installation and configuration preferred

• CompTIA and/or Microsoft certifications a plus

Fueled by Growth, Driven by You 

At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.   

To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages. 

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

Responsibilities:

•    Maintains and provides technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, faxing products, and phone configurations. 
•    Addresses daily individual user problems and provides solutions in a timely manner. 
•    Provides leadership and mentoring to the Technical Support Analysts and supports training and development as necessary. 
•    Installs and configures the appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.    
•    Diagnoses and resolves recurring hardware and software faults as needed.    
•    Performs analyses, testing, and updates of computer and hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.    
 

Qualifications:

• 3+ years experience in related field preferred
• Knowledge of PC, network, hardware, and software installation and configuration preferred
• CompTIA and/or Microsoft certifications a plus

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.