Facilities Maintenance Coordinator

Summary: 

The Facilities Maintenance Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. 

RESPONSIBILITIES: 

• Provide general overall facility management services, including continuous monitoring of maintenance workorders for over 1600 NAPA stores 

• Create, prioritize, and track corrective and preventive work orders using the CMMS platform, reducing average response time by 20%. 

• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery 

• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action 

• Remain knowledgeable regarding all operational aspects of building systems 

• Coordinate with outside contractors for the service and repairs of equipment 

• Request, review and submit work orders, bids and proposals from vendors  

Key Competencies:  

• Communication Proficiency (oral and written)  

• Customer Focus  

• Initiative  

• Sense of Urgency  

• Multi-Tasking  

• Detail Oriented  

• Financial Knowledge  

• Time Management Skills  

• Team Oriented  

Important Experience:  

• A minimum of 5 years of experience in facility management or tenant services capacity  

• Experience with CMMS systems or similar productivity tracking programs  

• Clear understanding of Leasing Agreements and fundamental Commercial Real Estate terminology