Ancillary Claims Adjuster

We are a fast-growing company looking to expand our team with individuals who have exceptional character, a passion for delivering results, and a commitment to career growth. If this sounds like you, we want to hear from you!

As an Ancillary Claims Adjuster (Remote), you’ll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as, Tires and Wheels, Key Replacement, and Paintless Dent removal claims. We’re looking for someone with at least 5+ years of automotive claims administration experience (or a related role) who is detail-oriented, customer-focused, and knowledgeable about automotive repair processes. You’ll evaluate warranty claims, investigate their validity, and ensure all claims are processed efficiently and fairly while delivering excellent service.

What We Offer:

• Competitive compensation with bonus/incentive potential
• Weekly payroll with direct deposit
• Comprehensive healthcare options, including medical, vision, and dental insurance
• 401(k) savings and retirement plans
• Life insurance coverage
• Paid time off (PTO)
• Career growth and advancement opportunities within our dynamic and supportive team

What We're Looking For:

• 5+ years of recent experience in automotive claims administration or a similar role.
• Strong understanding of automotive systems, components, and repair processes.
• Familiarity with warranty regulations, guidelines, and best practices in the automotive industry.
• Exceptional attention to detail, analytical skills, and problem-solving abilities.
• Proficiency with claims management systems/software.
• Excellent communication, interpersonal, and decision-making skills.
• Ability to manage multiple claims while maintaining accuracy and efficiency.
• High level of professionalism and confidentiality.
• Self-starter with the ability to work independently and collaboratively.
• Must pass a background check and drug screening.

Position Responsibilities:

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
• Verify claim information, including coverage, eligibility, and required documentation.
• Conduct detailed investigations and assessments to validate claims and ensure coverage compliance.
• Collaborate with internal departments and external repair facilities to resolve claim-related issues.
• Ensure compliance with company policies, warranty guidelines, and legal regulations.
• Process claims accurately and efficiently within established timelines.
• Communicate claim decisions, approvals, and denials to all stakeholders promptly and professionally.
• Provide exceptional customer service by addressing inquiries, concerns, and escalations regarding warranty claims.
• Maintain organized, accurate records and documentation for all claims.
• Identify trends and recommend improvements to enhance claims handling processes.

INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.