Client Relations Supervisor

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

As a Client Relations Supervisor, you will be responsible for overseeing a team of client relations specialists, guiding them in building and maintaining strong relationships with our valued clients. Your primary objective is to ensure client satisfaction, resolve issues efficiently, and contribute to the growth and retention of our client base. The ideal candidate is a proactive and empathetic leader with excellent communication skills, a customer-centric approach, and a passion for delivering top-notch service. The Client Relations Supervisor manages a team comprised of 20 employees across one or more client sites. This role reports to the Client Relations Manager or the Client Relations Director.

PLEASE NOTE: This position requires a uniform.

Roles & Responsibilities

• Build strong client relationships, improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.

• Conduct client satisfaction surveys for service evaluation and improvement opportunities

• Provide cost savings and service enhancement initiatives to client

• Takes accountability for ultimate problem resolution

• Understands and runs the day-to-day functions of their client portfolios against targets, metrics, and compliance with corporate policy and procedures

• Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained

• Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis

• Work with teams to create short- and long-term goals to ensure client expectations are met.

• Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.

• Ensure site is tour ready; this includes proper signage, communication board and/or binders updated and site is neat, clean and organized

• Produce and analyze weekly reports as needed.

• Participate in weekly leadership discussions.

Knowledge, Skills, & Attributes

• Demonstrated commitment to delivering exceptional customer service with a client-first mindset

• Leads by example demonstrating self-confidence, energy and enthusiasm

• Actively listen and identify both spoken and unspoken needs

• Works well under pressure

• Excellent verbal and written communication skills necessary

• Adapt your communication style to a wide variety of personalities and situations.

• Good listening and professional demeanor

• Works well in a fast-paced environment

• Must be able to navigate clients of every professional level.

• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)

• Must be able to stand for long periods of time

• The position requires walking for long periods of time in a fast-paced work environment

• Minimum of 2-3 years of experience working in a service industry such as Hotel and Restaurant, Hospitality, and/or Event Planning

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.