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Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
The Trainer/Business Consultant will conduct client training and consulting engagements for our Lending Services product suite. This role is responsible for delivering comprehensive training on both administrative configuration and end-user functionality, ensuring clients are equipped to maximize the value of our solutions in their operational environments.
Key Responsibilities:
Conduct engaging and effective training sessions for clients on Lending Services products, covering:System configuration and administrative setupEnd-user workflows and functionality
Collaborate closely with clients to understand their business needs and tailor training accordingly.
Provide consultative support to help clients optimize product usage and integrate solutions into their existing processes.
Develop and maintain training materials, user guides, and documentation.
Assist in onboarding new clients and support change management initiatives.
Serve as a subject matter expert on Lending Services products and stay current on product updates and industry trends.
Gather client feedback and relay insights to internal teams for continuous product and service improvement.
Qualifications:
Proven experience in training, consulting, or implementation within financial services or lending environments.
Strong understanding of lending operations, workflows, and compliance requirements.
Excellent communication and presentation skills, with the ability to translate technical concepts into practical applications.
Ability to build rapport and trust with clients and internal stakeholders.
Experience with software configuration and user support.
Proficiency in Microsoft Office Suite; familiarity with CRM or LMS platforms is a plus.
Willingness to travel as needed for client engagements.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
路聽聽聽聽聽聽 Flexibility:聽Enjoy unlimited vacation,聽based on your location and business priorities. Hybrid working arrangements,聽and聽inclusive policies such as paid time off for voting, bereavement, and sick leave.
路聽聽聽聽聽聽 Well-being:聽Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
路聽聽聽聽聽聽 Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
路聽聽聽聽聽聽 ESG:聽Benefit from paid time off for volunteering and donation matching.
路聽聽聽聽聽聽 DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
路聽聽聽聽聽聽 Career Development:聽Access online learning and accredited courses through our Skills & Career Navigator tool.
路聽聽聽聽聽聽 Recognition:聽Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
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