The Credit & Collections Analyst will play a critical role in managing the administrative and financial steps needed to finalize the transaction between selling and buying franchisees in accordance with company policies and procedures. Responsibilities will focus on coordinating administrative tasks, collecting and verifying relevant data and documentation received from stakeholders, and assisting cross-functional teams to ensure a smooth and compliant transition.

This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time.

RESPONSIBILITIES

Prepare and update transfer documents and facilitate review by business partners
Pull historical franchisee sales data to support settlement calculations
Track transfer progress and ensure updated information is noted in database
Disseminate transfer documents as needed
Prepare preliminary and final settlement statements
Follow up with the cash team and project managers to ensure all required funds are deposited by the appropriate parties according to the final settlement statement
Monitor transfer mailbox and schedule and support transfer-related meetings and communications
Work with Franchise Services and other stakeholders to ensure transfer completion
Act as a point of contact for settlement document related questions from franchisees and business partners
Seek and provide updates from/to business partners on transfer status and outstanding items
Prepare standard reports or summaries to support management updates.
Calculate transfer and settlement fees for legacy brands
Ensure all documents are properly filed and saved in accordance with company policy
Escalate potential issues in a timely manner
Assist with ad hoc projects and analysis as required
Develop and maintain relationships with key stakeholders, and provide support as required
Identify and evaluate opportunities to improve processes through digitalization, centralization, or automation

EDUCATION & EXPERIENCE QUALIFICATIONS

Minimum: Associate or Bachelor's degree in Business, Operations, Business Administration or related
Minimum: 0 – 3 years of total experience
Prior experience working in a global accounting support center
Restaurant franchising or hospitality experience preferred but not required

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

Demonstrates a customer focused orientation
Strong organizational and communication skills
Attention to detail and ability to manage multiple administrative tasks simultaneously
Excellent verbal and written communication, active listening, and interpersonal skills
Proficiency in Microsoft Office (Excel, Outlook, Word).
Ability to work independently to meet assigned deadlines and make sound decisions
Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative

PREFERRED KNOWLEDGE, SKILLS, OR ABILITIES

Experience with Oracle or other major ERP systems
Exposure to contracts, licensing, or operational systems

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

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