Job Title	Customer Service Representative, Sr.	Hours per week (If Part Time)	40+
Department Name	Atlanta Department of Labor and Employment Services (ADOLES)	Essential/Non-Essential	Essential
Division Name		Position Type	Full Time/ Regular
Reports to	Executive Director of Workforce Services	Location	Atlanta, Georgia
Full or Part Time	Full Time	Telework Eligibility	n/a
Pay Grade/ Salary Range	G.12	FLSA Status	Exempt
SUMMARY of duties
About Atlanta Department of Labor and Employment Services A customer service representative will be the first point of contact for the Atlanta Department of Labor and Employment Services (ADOLES). The customer service representative will greet participants and guests and direct them to services and staff as appropriate. The individual will also coordinate front-desk activities, including distributing correspondence, directing phone calls, and providing administrative support for the department as it engages with visitors. The customer service representative must maintain a cordial, welcoming setting and must be able to assist guests in a timely and efficient manner. An ideal candidate for this position will have an ability to multitask and be able to deal effectively with unexpected tasks or occurrences. Ultimately, the individual’s duties and responsibilities are to ensure that the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
MAJOR DUTIES AND RESPONSIBILITIES
List the essential job duties that are specific to the position. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. Greet and welcome guests upon arrival Direct visitors to the appropriate person and office Answer, screen, and forward incoming calls Assist with staff appointments, as needed Maintain a department calendar and assist with facility/program-related schedules Ensure reception area is tidy and presentable, with materials ready to assist guests Provide basic and accurate information regarding the department’s services (via telephone, email, or in-person) Receive, sort, and distribute daily mail/deliveries Assist with office supply orders, as required Perform clerical tasks to support the general operations of the department. May include photocopying, record retention, scheduling, and other duties as assigned The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.
Knowledge, Skills, And Abilities
Proficiency with Microsoft Office Suite Hands-on experience with office equipment Professional demeanor and comportment Customer-focused approach to tasks Solid written and verbal communication skills Ability to be proactive and resourceful when issues arise Keen organizational skills Multi-tasking and strong time management skills
QUALIFICATIONS AND EDUCATION REQUIREMENTS
A high school diploma or general education degree (GED) and a minimum of two (2) years of related experience; or Five (5) years equivalent combination of education and experience. Special Requirements n/a

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Customer Service Representative II

List the essential job duties that are specific to the position. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.