Front Desk Coordinator

Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry.

We're looking for a hard-working and personable Front Office Coordinator for our College Park location, committed to helping us provide a phenomenal experience for our patients.

This is a part-time position.

• Monday 7:15a - 3:30p
• Wednesday 8:15a - 3:30p
• Thursday 7:15a - 3:30p

Responsibilities:

• Welcome patients and visitors by greeting them in a courteous manner and addressing their needs
• Prioritize and respond to patient requests appropriately
• Notify providers of patient arrivals
• Optimize provider schedule by following check-in procedure and assisting patients
• Update patient charts as needed
• Verifying financial records and collecting patient charges and copays
• Comforting patients by anticipating anxieties and effectively answering questions
• Work with Practice Manager to maintain front office supplies and equipment
• Maintain waiting room
• Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service
• Assist physician teams and other departments as needed

Requirements

• Prior experience working as a receptionist or other administrative role; medical office experience a plus
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Able to maintain professionalism and composure when speaking to patients and visitors
• Strong customer service and phone etiquette skills
• Basic knowledge of computer programs
• Strong typing skills, quick and accurate data entry
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Follow all applicable government regulations including HIPAA
• High school diploma or general education degree (GED)