Front Desk Coordinator ASC

Job Description

Job Title: Front Desk Coordinator/ASC

Department: POSC/POSC-P

Supervisor: Clinical Director/ASC

FLSA Status: Non-Exempt 

Approved Date: January 2016

Summary

Under the direction of the Administrative Office Manager, the Front Desk Coordinator is responsible for the daily administrative tasks of the front desk at the Surgery Center.   Organization, attention to detail, prioritizing, problem-solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors and Surgery Center and POC staff. 

Essential Duties and Responsibilities 

Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors.   

Portrays the same demeanor while answering and routing phone calls.

Verifies patient's procedure and demographic / insurance information. Makes appropriate changes in AdvantX and on patient profile.

Collects payment from patients; manages a daily collection log co-pay, cash, checks, and credit card totals. Prepares deposit and arranges for courier pick-up.  

Prepares daily charts. 

Assesses patient needs (wheelchairs/ambulation requirements) and assists with vendor drop-off and pickup of equipment. 

Alerts clinical staff as needed. 

Maintains the cleanliness and tidiness of the patient waiting rooms. 

Alerts Surgery Center staff of equipment and supply deliveries.   

Maintains area of Special Assignment. 

Other duties may be assigned. 
 

Supervisory Responsibilities 

This job has no supervisory responsibilities.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

Teamwork – Accountable to teams, respectfully appreciates view of team members, adapts to change, open to new ideas and responsibilities, communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience.

Customer Service – Works well with patients, vendors and physicians by keeping them informed and promoting a positive image of the company.   Maintain confidentiality.

Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual and good attendance record.  Identifies, troubleshoots and solves daily situational problems that arise.  Identifies when to involve management appropriately.

Organizational Skills – Information organized and accessible, maintains efficient work space, manages time well.

Technical Skills – Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.

Productivity – Manages workload, works efficiently, meet goal and objectives.

Qualifications  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

High school diploma or general education degree (GED). 

Minimum one year experience in customer service in a high volume atmosphere. Prefer minimum two years experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage and procedures. 

Language Skills 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability 

Ability to apply common sense understanding to carry out detailed written or oral instructions.  

Computer Skills 

To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software, AdvantX; Outlook and MS Word Processing software. Skills in operating in computers, copying, scanning and faxing preferred.

Certificates, Licenses, Registrations 

None

Physical Demands 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to stand, walk, sit, and use hands to handle files, computers, and phones; reach with hands and arms. Frequent and regular repetitive movements required using the wrists, hands, and/or fingers.

The employee will operate a keyboard, calculator, telephone, copy machine, computer and other office equipment as necessary. The employee frequently is required to move all extremities within full range of motion as well as stoop and bend at 90 degrees. 

It is necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful. Specific vision abilities required by this job include close vision. This is a full time position.  This position may require long hours.

May be required to travel to one or more satellite locations depending on staffing changes. May be required to participate in educational courses that correspond with current systems or functionalities.

Work Environment 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.  

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