Position/Title: Administrative Assistant

FLSA Status: Non-Exempt

Dept/Office: Ancillary Revenue, Parking

Position Summary

The Administrative Assistant must be a team player and always maintain the utmost professionalism. Responsible for a variety of administrative, clerical, and operational tasks, including answering & directing communications, receiving visitors, processing office requests, maintaining records and credentials, and assisting management with related tasks. Strong attention to detail, initiative, accuracy, and desire to grow will be highly valued.

Must be available in-person in Atlanta (30305), Monday through Friday from 8:00am – 5:00pm. This position is supervised by the Parking Facilities Manager & Operations Manager.

Specific Duties & Responsibilities (Essential Job Functions):

Front desk coverage: greeting office visitors and stakeholders with a positive, enthusiastic, and friendly attitude, assisting in any way available and permitted and answering the primary office phone, as well as the secondary customer service intercom as needed

Prepare, edit, distribute, and maintain various correspondences, communications, and office documents, forms, and logs
Assist in responding to and monitoring guest issues/comments in a professional, courteous manner
Maintain office space and adequate inventory of office supplies and equipment
Develop and maintain positive relations with retailers, office tenants, and vendors
Activate and deactivate access credentials via multiple systems

Work efficiently with multiple departments and vendors ensuring real-time communication and follow-through (e.g. I.T., engineering, security, etc.)
Log, manage mail and packages; coordinate distribution to staff or stock as necessary

Assist with client billing account maintenance by way of activations, enrollments, terminations, forwarding invoices, AR collections, receipts, etc.
Maintain and organize tenant and vendor files

Other responsibilities as requested

Other Job Requirements

Provide backup on various administrative tasks as assigned
Assist with general maintenance of office area
Assist with client billing account administration, including responding to escalated billing inquiries, printing and billing orders, and aged balance collection efforts while maintaining strong client relationships
Must wear a uniform that will be provided by Jamestown, or conform to dress code as approved by Management

Qualifications

Minimum 1-2 years of clerical or administrative experience, preferably in corporate office or hospitality fields
Bachelor’s degree or equivalent experience in lieu of formal education
Strong organizational and planning skills required
Exceptional communication and interpersonal skills with a customer-service focus
Proficiency in Microsoft Office (Outlook, Word, and Excel)
Familiarity with parking system operations, management, and software a plus

Physical Requirements

Sitting and infrequent walking
Reliably commute to Atlanta, GA (30305)
Using a telephone
Communicating verbally in person and on the telephone
Ability to climb stairs
Ability to use a computer
Ability to multi-task
Ability to lift not more than 25 pounds

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