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Job Summary:
In addition to the responsibilities below, this position is also responsible for assisting the implementation of best practice models; assisting the implementation of patient care delivery systems and practice standards in several locations; supporting investigations into patient/family/member concerns regarding patient care and services; supporting collaboration with physicians, outside healthcare providers, and other health care team members to target diseases/conditions/services that would benefit from a multidisciplinary approach; supervising interdisciplinary teams to design assessment tools, interventions, and care management plans that improve member outcomes throughout the continuum of care; allocating resources in assigned clinical areas to ensure appropriate assignment and utilization; supervising the use and maintenance of equipment, supplies and medications; supporting the creation of a safe environment for patients and employees; maintaining clinical expertise, providing clinical supervision, monitoring staff competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the department, providing peer-review within area of expertise; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Essential Responsibilities:
- Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
- Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
- Supervises continuum of care / care at home operations to support patient care by: facilitating team, meetings and/or management decisions and identifying action items, keeping into consideration compliance timelines and financial commitments; using and providing feedback on standard utilization and productivity reports to achieve performance targets; interpreting data and taking action; supervising human resources including recruitment and selection and promoting active recruitment, and implementing the orientation and employee management; conducting survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and delivering requested audit documentation, information, and reports; and assuming accountability for their teams program budget, expenditures and payroll.
- Ensures standardized care delivery by: supporting large and/or complex work streams with significant program impact; supervising data collection and using data to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving patient care management, ensuring consistency and seamless transitions across the continuum of care; coordinating resources in clinical areas to ensure appropriate assignment and utilization; supervising multidisciplinary continuum of care / care at home team(s); providing feedback for identifying opportunities for contracting efforts with local agency and outside provider contract/vendor medical services; helping implement emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and coaching the team and monitoring implementation and delivery on objectives.
- Supervises improvements to operations and technology processes by: planning the work of teams on strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; responding to escalations to improve the performance of operations system processes; and implementing performance metrics to track the success of strategic improvement projects.
Minimum Qualifications:
- Minimum one (1) year of experience in a leadership role with or without direct reports.
- Minimum one (1) year of customer or member/patient service experience.
- Associates degree in a business, nursing, health care, or directly related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR Minimum three (3) years of experience in business operations, clinical health care, or a directly related field.
- Licensed Physician Assistant (Georgia) required at hire
- Registered Professional Nurse License (Georgia) required at hire
- Respiratory Care Professional License (Georgia) required at hire
- Speech-Language Pathologist License (Georgia) required at hire
- Occupational Therapist License (Georgia) required at hire
- Physical Therapist License (Georgia) required at hire
- Licensed Clinical Social Worker (Georgia) required at hire
- Pharmacist License (Georgia) required at hire
- Dietitian License (Georgia) required at hire AND Registered Dietitian required at hire
- Dietitian License (Georgia) required at hire AND Registered Dietitian Nutritionist Certification required at hire
- Basic Life Support required at hire
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