Associate Field Service Engineer

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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Description -

The Associate Field Service Engineer must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. requirements.  This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.  It also warrants the undivided support of projects, programs, and policies established by the company.

Responsibilities -

• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.

• Perform supervised calibrations and preventative maintenance on their designated modality.

• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.

• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.

• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.

• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paper work as assigned.

• Parts inventory management.

• Provide product feedback to home office.

• Maintain all company-leased equipment, including company automobile, parts, and tools.

• Perform other related duties as assigned or requested.

• Incorporates Elekta Values into all department functions and responsibilities.

• Adhere to all Elekta directives, policies and procedures.

Authorities -

• Adhere to all Elekta directives, policies and procedures.

Relevant Knowledge, skills and competencies –

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.

• Associate degree or equivalent experience preferably in Electronics, Physics or an associated discipline.  

• Possess a good electro-mechanical aptitude.

• Computer literate.

• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.

• A good understanding of Good Manufacturing Practice, including ESD requirements.

• Must have effective written and verbal communication skills.

• Exceptional customer service skills.

• Ability to represent the organization in a professional and positive manner.

• Ability to organize and prepare reports.

• Must be willing to travel and work unsociable hours.

• Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.

• Must maintain an active driver’s license in the home state.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear.  Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment: The noise level and temperature in the work environment is usually moderate. 

Travel: Must be able to travel up to 100% of the time.

Vendor Credentialing: 

Employee is required to comply with all customer vendor credentialing requirements.