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 Location
Atlanta, GA (High-Rise / Luxury Residential)
About the Role
As a Concierge Security Officer, you are the first impression of the property and a key part of the resident experience. This is a desk-based, hospitality-forward security role that blends white-glove service with access control, CCTV monitoring, and building policy enforcement.
You will greet residents and guests, manage visitor access, support tours and deliveries, maintain a polished lobby environment, and complete routine checks (including floors and amenity areas). The ideal candidate is reliable, professional, tech-comfortable, and communicates clearly—someone who understands that appearance, presence, and consistency matter.
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Key Responsibilities
•   Provide a warm, polished, professional greeting to residents, guests, vendors, and tours (stand to greet when appropriate).
•   Serve as the front desk point of contact while maintaining a calm, security-minded presence.
•   Manage access control procedures: verify visitors, confirm authorization, and follow sign-in protocols.
•   Support key/FOB accountability processes (example: collecting ID and contact details when required to prevent FOB loss).
•   Monitor CCTV cameras and communicate clearly to onsite team members as needed (e.g., directing staff to locations within the building).
•   Maintain accurate daily logs and documentation (visitor logs, incident notes, shift handoff notes).
•   Conduct routine checks of the property as assigned (example: floor checks, ensuring pool/amenity areas close on time, and addressing resident compliance respectfully).
•   Escalate concerns, incidents, or policy issues promptly through the proper chain of command.
•   Maintain an orderly, discreet, upscale lobby environment aligned with luxury service expectations.
•   Uphold confidentiality and professionalism when handling resident matters.
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Minimum Qualifications
•   1+ year experience in a concierge, front desk, hospitality, or customer-facing role or a security role with strong customer service responsibilities.
•   Strong verbal communication (clear, professional tone; able to greet confidently and de-escalate respectfully).
•   Reliable attendance and punctuality—this role requires consistent coverage.
•   Comfortable using technology: basic computer/tablet use and ability to learn CCTV/access systems.
•   Ability to follow SOPs and post orders with consistency and attention to detail.
•   Ability to sit and stand periodically and perform light walking checks around the property.
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Preferred Qualifications
•   Experience in luxury residential, high-rise, corporate lobby, hotel, or concierge-style security environments.
•   Familiarity with visitor management systems, access control procedures, and professional reporting/log writing.
•   Prior CCTV monitoring experience.
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Professional Appearance Standards (Concierge Environment)
This is a high-visibility role. Candidates must be able to meet grooming and presentation expectations, including:
•   Professional, business-appropriate appearance at all times
•   No facial tattoos; facial piercings must be minimal and professional (site-specific guidance will be provided)
•   Natural makeup tones; nails must be neat and not excessively long; no loud/fluorescent colors
(Final standards may vary slightly by site; the property sets the tone and we align.)
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Schedule
1st, 2nd, and/or 3rd shift (site needs vary)
Weekend availability may be required depending on coverage.
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Pay
$19–$22/hour (based on experience and site assignment)
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Why Hawque Protection Group
HPG delivers hospitality-driven security—professional, calm, and client-focused. Our Concierge Division is designed for properties that require elevated presence, consistent service, and strong communication.
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Equal Opportunity Statement
Hawque Protection Group is an Equal Opportunity Employer. We evaluate all applicants based on qualifications, experience, and role fit.
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