Business Architecture & Process Delivery Supervisor

Job Summary

This position is responsible for leading the delivery of Business Architecture and Process Management services across the Enterprise Foundations (ERP) footprint of business processes and managing a team of Business & Process Architects and other delivery resources. As a member of the Business Architecture & Process Management Center of Excellence leadership team, this role is accountable for planning, assigning, and overseeing the team's work to ensure services are delivered consistently and in accordance with established standards, methods, tools, and practices.

The position works closely with Business Process Managers (Enterprise Process Owners), business leaders, and key governance bodies to prioritize work, manage team capacity, support recurring improvement and innovation efforts, and help business areas improve process performance. The role balances business demand, resource availability, and delivery commitments while developing team capabilities and maintaining strong stakeholder relationships. This role requires a leader who remains actively engaged in Business Architecture and Process Management practices and can provide direct support on complex or high-priority efforts when needed.

Job Requirements

Education

• Bachelor's degree in Business, Engineering, Information Systems, Operations Management, Finance, Accounting, or related field required.
• Master's degree preferred.

Experience

• Minimum of seven (7) years of experience in Business Process Management, process improvement, operational excellence, business analysis, business architecture, organizational transformation, or related areas required.
• Minimum of three (3) years of leadership experience, including employee development, coaching, performance management, workforce planning, and hiring required.
• Experience leading cross-functional efforts in a complex business environment.
• Experience managing multiple priorities and competing business needs.
• Experience facilitating process reviews, process improvement efforts, stakeholder discussions, and working sessions.
• Experience supporting business and technology change initiatives.
• Demonstrated track record of producing accurate, complete, and high-quality work products in environments where attention to detail is critical.

Preferred

• Lean Six Sigma Green Belt, Black Belt, or equivalent certification.
• Certified Business Process Professional (CBPP), Project Management Professional (PMP), or similar certification(s).
• Experience with Business Process Management and process modeling tools.
• Experience managing contractor or external delivery resources.
• Experience supporting enterprise-wide business or technology transformation efforts.

Knowledge, Skills & Abilities

• Strong leadership, coaching, and employee development skills.
• Strong Business Process Management and process improvement knowledge.
• Strong analytical and problem-solving skills with exceptional attention to detail and a demonstrated ability to produce accurate, high-quality work.
• Strong communication, facilitation, and presentation skills.
• Ability to build productive relationships across the organization.
• Ability to manage multiple priorities and changing business needs.
• Strong business judgment and customer focus.
• Ability to influence and work effectively across organizational boundaries.
• Ability to balance leadership responsibilities with direct execution of Business Architecture and Process Management work when business needs require.
• Demonstrates behaviors consistent with company culture: Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance.

Additional Information

• Position is based in an office environment and currently follows a hybrid work schedule of four (4) days onsite and one (1) remote workday per week. Schedule expectations may change based on business needs. 

Major Job Responsibilities

• Manage demand for Business Architecture and Process Management services across assigned business areas and align resources with organizational priorities.
• Partner with Business Process Managers (Enterprise Process Owners), business leaders, and key stakeholders to identify, prioritize, and support process improvement, innovation, and process performance management opportunities.
• Build and manage relationships with business and technology leaders to support the operations of the Business Architecture and Process Management team.
• Lead delivery of Business Architecture and Process Management services, including process reviews, assessments, process analysis, improvement efforts, innovation cycles, and other established activities.
• Facilitate collaboration among Business Process Managers (Enterprise Process Owners), business leaders, and stakeholders to evaluate process performance, identify opportunities, and develop improvement recommendations.
• Lead complex or highly visible Business Architecture and Process Management efforts that require advanced experience, significant stakeholder engagement, or enterprise-level coordination.
• Apply Business Architecture and Process Management practices to support business initiatives, organizational change efforts, technology implementations, and continuous improvement opportunities.
• Lead, coach, and develop a team of Business & Process Architects and other delivery resources.
• Establish performance expectations and support workforce planning, succession planning, hiring, onboarding, retention, and employee development activities.
• Develop and maintain capacity plans, workload forecasts, resource assignments, staffing recommendations, and related reporting to support current and future business needs.
• Establish and reinforce expectations for accuracy, completeness, and quality while ensuring delivered work products comply with established standards and can be relied upon for decision-making.
• Ensure the team consistently applies approved methods, tools, templates, and practices in delivered work products and services.
• Build and maintain strong working relationships with Business Process Managers (Enterprise Process Owners), business leaders, transformation teams, governance bodies, and other stakeholders.
• Monitor workload, resource needs, service demand, delivery performance, and capacity constraints and provide leadership with visibility into emerging risks, opportunities, and future resource requirements.
• Manage contract resources, where applicable, including work assignments, onboarding, performance monitoring, and utilization.
• Contribute to the continuous improvement of Business Architecture and Process Management standards, tools, practices, service offerings, and team effectiveness within the team.
• Develop and communicate reporting related to team capacity, workload, resource utilization, service demand, work completed, and delivery performance.